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Managing tickets

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How do I manually raise a ticket for a customer that didn’t connect on any of the channels?

What are the different types of ticket statuses and what do they mean?

How to mark a ticket as unread?

How to get the shareable link for a support ticket?

How to archive a customer support ticket and when to use it?

If a customer replies to a closed ticket, will it reopen?

How to reopen a ticket that was marked closed?

How to assign a support ticket to a team member?

How to close a support ticket after the customer query is resolved?

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