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How do I manually raise a ticket for a customer that didn’t connect on any of the channels?
What are the different types of ticket statuses and what do they mean?
How to mark a ticket as unread?
How to get the shareable link for a support ticket?
How to archive a customer support ticket and when to use it?
If a customer replies to a closed ticket, will it reopen?
How to reopen a ticket that was marked closed?
How to assign a support ticket to a team member?
How to close a support ticket after the customer query is resolved?
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Automations for Replying
Automations for Tickets
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Grow your D2C brand with an omnichannel helpdesk that streamlines messages across all support channels like WhatsApp, Instagram, FB, Email & Live Chat. And also helps you grow revenues through WhatsApp Marketing.
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