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Best Shopify Live Chat Apps in 2021

You’re a busy entrepreneur running your ecommerce business, and researching the best live chat and support apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you. 

These apps can help you provide customer support for live chat.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best live chat apps. We hope this will help you in your research to pick the best app for your store.

Looking for the best Shopify apps to grow your store? Here are the 16 best live chat apps you should use, free or paid, based on hundreds of recommendations.
tawk.to Live Chat

tawk.to Live Chat

by
tawk.to
No reviews
4.4
(
211
)
Free
Key features of the app:
Gain Insight: Gain useful information when you track your website users and talk with them in real time.

Increase Conversions: Support visitors navigate pressure points, contact them before leaving carts, and quickly welcome visitors returning.

Keep Connected: Stay connected everywhere, get in contact with your clients from your device or cell phone.
Facebook Messenger Marketing

Facebook Messenger Marketing

by
ShopMessage
No reviews
4.6
(
128
)
Starts at $9/month
Key features of the app:
Facebook Messenger Marketing: Easily arrangement and naturally send focused on, customized Facebook Messenger messages to your store guests. 4X+ ROI Guaranteed!.

Grow Your Messenger List: Quickly develop your Messenger list with a single tick memberships. Utilize our popups or reconciliations with Privy, JustUno, Klaviyo and more.

Send Messages that Drive Sales: Drive deals with surrendered truck, peruse desert, welcome arrangement, upsells, dispatching notices, custom Messenger menus, and missions.
Facebook Chat Box ‑ Live Chat

Facebook Chat Box ‑ Live Chat

by
Autoketing
No reviews
4.6
(
468
)
Free
Key features of the app:
Connect to all your customers: Connect via Facebook messaging platform to all your customers around the world - Popular, easy and convenient.

At any time, Customer care: You will help your consumers any way, everywhere. Thus, create a formal model of Customer service.

Sales and revenue boost: Build trust and close customer relationships to increase profits and benefit for your company.
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by
Reamaze
No reviews
4.9
(
139
)
Starts at $20/month
Key features of the app:
Live Chat + Chatbots = Sales: In 30 seconds connect the Live Chat to your shop! automatically attract consumers & boost the revenue. Using the Chatbots to respond immediately to popular requests.

Customer care multi-store: Handle Customer help & faq for all the stores. Link emails, online chat, Messenger, Facebook chat, Instagram + Ads, retweet, sms, voip.

Simple Access to consumer info: Immediately Access the data from Shopify users. Method, draft orders, returns, refunds, in chat cancellations. W/shop macros responds immediately.
JivoChat Live Chat

JivoChat Live Chat

by
JivoChat
No reviews
4.4
(
95
)
Free
Key features of the app:
Develop change rate by 20%: Engage with each guest on your site and get more deals and leads from the traffic you as of now have. Appreciate the "Jivo Curve"!.

One application rather than many: Live talk, email, Facebook, callback, communication : presently you can at long last have every one of your interchanges with customers in a single app.

Easy to arrangement and simple to utilize: We save things straightforward for you and your group. 3 minutes to introduce and you are good to go. Work area, portable or web - Jivo has everything secured.
Gobot ‑ AI Quiz + Chatbot

Gobot ‑ AI Quiz + Chatbot

by
Gobot
No reviews
4.8
(
95
)
Free to install
Key features of the app:
Draw in and Collect: Collect customer information with Gobot's drawing in Shoppable Quiz, and develop your email and SMS promoting records quicker than ever.

Convert and Retarget: Create Shoppable Quiz encounters clients love. Recuperate lost deals with email/SMS combinations and customized retargeting ads.

Retain and Grow: Get to know clients from their first site visit and construct long lasting associations with customized messages, SMS messages, and advertisements.
Messenger channel

Messenger channel

by
Shopify
No reviews
2.6
(
74
)
Free
Key features of the app:
Sold more with Messenger: Market the Messenger chats items and let consumers check out without leaving the store.

Keep customers updated: Submit comprehensive order status reports to customers Automatically in Messenger.

Provide customer support: Add the Message Us button to Provide an simple way for shoppers to launch real-time discussions while shopping their items.
Facebook Chat 2.0

Facebook Chat 2.0

by
Customer.guru
No reviews
4.3
(
184
)
Free
Key features of the app:
Totally free: Turn your guests into your clients with Facebook Messenger. Arrangement takes only 2 minutes and the application is totally free.

Customizable: Customize the welcome message, transferring your own photograph and redo the shade of the courier symbol to coordinate your shop's theme.

Responsive: Works extraordinary on work area just as cell phones. Look at the application screen captures underneath.
Easy Messenger ‑ Live Chat

Easy Messenger ‑ Live Chat

by
NexusMedia OÜ
No reviews
4.6
(
80
)
Free
Key features of the app:
Constant Live Chat: Provide ongoing help by means of Live Chat dependent on Facebook Messenger.

Beloved correspondence channel: Let your clients visit with you a similar way they do with their companions in Messenger.

Support through Messenger application: Support your clients from any gadget, even in a hurry.
Formilla Live Chat

Formilla Live Chat

by
Formilla.com
No reviews
5
(
39
)
Starts at $34.99/month
Key features of the app:
Computerization With Chat Bots: Dramatically lessen uphold time utilizing a Helper Chat Bot™ to consequently react to basic guest addresses utilizing the intensity of A.I.

iPhone and Android Mobile Apps: Chat with clients from anyplace on the planet and get pop-up messages right to your telephone when clients have questions.

See Visitors in Real time: Know precisely who is on your site, what website page they're visiting, where they're found, and solicitation talks with them directly from the application.
Live Chat with Help Desk

Live Chat with Help Desk

by
LiveChat
No reviews
4
(
26
)
Starts at $19/month
Key features of the app:
Send proactive talk welcome: Engage clients perusing your store with coupons, arrangements, and declarations. Welcome them to checkout to forestall shopping basket abandonment.

Find all you require in one spot: With only a single tick you can get to definite client data, exchange history, and constant truck preview.

Improve your main concern: Grow your deals by helping your clients with custom-made item suggestions shipped off them by means of live talk.
Live Chat, ChatBot, Cart Saver

Live Chat, ChatBot, Cart Saver

by
Roger Wilco LLC
No reviews
4.9
(
515
)
Free
Key features of the app:
Online, web or smartphone: Chatra lets you live chat from one platform, desktop or tablet with your customers.

Sales boost: Answer questions, explain problems, cross-sell and upsell. We will help you maximize the number of orders, and increase the total size of the order.

Save abandoned carts: An instant chat message saying "oh, with what can we please you? "Can be the difference between An empty cart and a offer.
Shopify Chat

Shopify Chat

by
Shopify
No reviews
2.7
(
114
)
Free
Key features of the app:
Let shoppers quickly contact you: Chat is the best way online shoppers can meet you. Answer questions, make suggestions and offer a positive shopping experience.

Transform the traffic into sales: Customers who are talking with a company are more likely to buy. Using the talk to help them easily make transactions.

Automate the lookup of customer orders: Concerns about the status of the order are usual. Saving time with an automatic solution that offers order status and connection monitoring for customers.
Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

by
Gorgias
No reviews
4.8
(
401
)
Starts at $60/month
Key features of the app:
Centralize customer demands: Facebook, Instagram, tweets, live chat, sms, and even calls.

Reduce response time by 43%: Use pre-made templates which include customer data such as shipping and order information in 2 clicks to answer any issue.

Automate 40% of your support: Avoid wasting time by responding to repeated requests and let Gorgias reply with a customized response to questions like "where is my order".
Richpanel Customer Support CRM

Richpanel Customer Support CRM

by
Richpanel
No reviews
5
(
23
)
Free
Key features of the app:
Never skip a message: Customer service from one easy, beautiful help desk on Live Chat, twitter, Facebook, Instagram, whatsapp. A Zendesk or freshdesk migratory.

No more tabs to switch: See and use the order details in your responses. Send tracking files, change orders and request refunds without the need to turn tabs.

Put autopilot support: Address up to 50% of self-service & automation & chat bots support problems.
WhatsApp Live Chat ‑WhatSocial

WhatsApp Live Chat ‑WhatSocial

by
Inovapps
No reviews
4
(
28
)
Free
Key features of the app:
Deals Channel - Whatsapp: Chat with drives/Instant sharing through Whatsapp, Customize/plan your CTA fit as you would prefer and plan of the website.

Advance Placement Options: WhatSocial gives you various alternatives to put CTA button in Horizontal/Vertical arrangement which prompts high change rates.

Support/Upsell/Coupons: Use it as an occasion to offer help through Whatsapp, Upsell more items, send coupons on Whatsapp and more.

We know that choosing the right app can be daunting. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store.

If you think there's an excellent app worthy of this list, let us know, and we will look into it. Till then, happy growing!