Live Chat, ChatBot, Cart Saver

Live Chat, ChatBot, Cart Saver

by

Roger Wilco LLC

No reviews
4.9
(
515
)
Free
App highlights:

Chatra is a live chat messenger app to help increase online sales. You can add their live chat to your website and talk with your website visitors in real-time. Or use the messenger mode and reply to messages at your own pace.

Pros:

  • Chatra allows you to see shopper's cart contents which can help you identify your most valuable customers and provide tailored assistance.
  • You can see who’s on your website and monitor visitors currently browsing your website with a real-time list.
  • You can set up bots to initiate conversations when certain criteria are met or collect information outside your business hours. 
  • See what customers type before they hit "send". Which allows you to save time on preparing an answer and boost FRTs.


Cons:

  • Many of the key features aren’t available in their free plan. 
  • Their per agent pricing model could work out quite expensive if you have multiple agents managing support.
  • The amount of customization possible is fairly limited.
  • There have been reviews suggesting that the notifications don’t show up in time, which defeats the purpose of a live chat.  
Streamline Customer Support & Boost Revenues with DelightChat
Easily manage all your customer interactions - WhatsApp, Instagram, Facebook, Emails, & Live Chat - from one efficient omnichannel inbox.

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