Live Chat, ChatBot, Cart Saver

Chatra is a live chat messenger app to help increase online sales. You can add their live chat to your website and talk with your website visitors in real-time. Or use the messenger mode and reply to messages at your own pace.

Pros:

• Chatra allows you to see shopper's cart contents which can help you identify your most valuable customers and provide tailored assistance.
• You can see who’s on your website and monitor visitors currently browsing your website with a real-time list.
• You can set up bots to initiate conversations when certain criteria are met or collect information outside your business hours. 
• See what customers type before they hit "send". Which allows you to save time on preparing an answer and boost FRTs.

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Cons:

• Many of the key features aren’t available in their free plan. 
• Their per agent pricing model could work out quite expensive if you have multiple agents managing support.
• The amount of customization possible is fairly limited.
• There have been reviews suggesting that the notifications don’t show up in time, which defeats the purpose of a live chat.