Live Chat, ChatBot, Cart Saver

Live Chat, ChatBot, Cart Saver

by

Roger Wilco LLC

No reviews
4.9
(
515
)
Free
App highlights:

Chatra is a live chat messenger app to help increase online sales. You can add their live chat to your website and talk with your website visitors in real-time. Or use the messenger mode and reply to messages at your own pace.

Pros:

  • Chatra allows you to see shopper's cart contents which can help you identify your most valuable customers and provide tailored assistance.
  • You can see who’s on your website and monitor visitors currently browsing your website with a real-time list.
  • You can set up bots to initiate conversations when certain criteria are met or collect information outside your business hours. 
  • See what customers type before they hit "send". Which allows you to save time on preparing an answer and boost FRTs.


Cons:

  • Many of the key features aren’t available in their free plan. 
  • Their per agent pricing model could work out quite expensive if you have multiple agents managing support.
  • The amount of customization possible is fairly limited.
  • There have been reviews suggesting that the notifications don’t show up in time, which defeats the purpose of a live chat.  

Looking for an affordable Shopify helpdesk that automates repetitive queries?

Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
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