Great DTC brands trust us with their customer support

Support your customers across channels from a single screen

Shared Inbox

Respond to your customers across all channels while collaborating with your team from a single screen.

Email

Connect all your support emails and respond to incoming queries from a single screen.

Facebook Comments

Instantly respond to customer comments on Facebook posts or ads without ever having to visit the platforms.

Instagram Comments

Seamlessly reply to comments made by your customers on Instagram posts or ads without ever having to visit the platforms.

Messenger

Talk to prospective customers, resolve their support queries, and retain them through Facebook Messenger without leaving the dashboard.

WhatsApp

Engage with your customers over WhatsApp and resolve their queries as they come.

Be more productive with simplified collaboration

Internal Comments

Leave private messages within a customer conversation and collaborate with your teammates to resolve a ticket without ever having to leave the dashboard.

Tags

Keep track of important conversations without a hitch by labelling them as “refund”, “VIP”, “exchange”, or whatever the situation demands.

Conversation Status

You can assign conversations to relevant teammates, close them when it’s resolved, archive them when there’s no activity on it or keep it unassigned if needed.

Collision Detection

You are always aware of who’s viewing or replying to a particular ticket thereby preventing duplicate replies.

Follow-up Reminder

Easily schedule a date & time to follow-up whenever a customer conversation is on hold or simply to get their feedback on a product they recently purchased.

No more back & forth with deep Shopify integration

Customer & Order Details

With deep Shopify integration, you can automatically find and display customer & order details such as order ID, products ordered, shipping address and more, allowing your team to have more context-driven conversations.

Modify Orders

Easily view, edit, refund, duplicate or cancel the correct order without having to leave the DelightChat dashboard.

Order Tracking Link

Easily share the tracking link with your customer for any order right from DelightChat’s dashboard.

Sell More via Shopping

Customer asked for product details? Easily browse through the products on your store via the Shopping tab on DelightChat and share product images, description and checkout links with in a few clicks.

Effortlessly automate repetitive tasks

Fast Reply

The Fast Reply (aka macros) feature allows you to create pre-made templates for common queries like “Where’s my order?” so that you can answer them in 2-clicks.

Auto Responders

Automatically reply to customers outside of business hours or acknowledge a customer’s issue with an automated response.

More features to streamline your
customer service

Tickets Outside DelightChat

Manually create tickets to manage and resolve all customer conversations that happen outside of DelightChat.

Mobile Apps

On-the-go? No worries. Manage your ecommerce store’s customer support through DelightChat’s mobile apps, available on Android & iOS.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
Studio Y
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
Fabric Pandit
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Ready to simplify your customer support operations?