Support your customers across channels from a single screen

Live Chat

Talk to visitors of your website and convert them into customers by having live conversations using DelightChat's chat widget.

Email

Connect all your support emails and respond to incoming queries from a single screen. Replies are sent from your own email address.

Instagram Comments

Seamlessly reply to comments made by your customers on Instagram posts or ads without ever having to visit the platforms.

Instagram DMs

Manage all your Instagram DMs in one place, assign to your team and never miss replying to a message. You can also initiate a DM from an Instagram Comment.

Facebook Comments

Instantly respond to customer comments on Facebook posts or ads without ever having to visit the platforms.

Facebook Messenger

Reply to Messenger DMs easily. You can also initiate a Messenger DM from a Facebook Comment using DelightChat.

WhatsApp

Engage with your customers over WhatsApp, assign conversations to multiple team members, all from one single WhatsApp API number.

Shared Team Inbox

Respond to your customers across all channels, keep track of tickets and ensure they are replied to, easily collaborate with your team, all from one unified screen.

Effortlessly automate repetitive tasks & reduce tickets with self-service

Fast Reply

The Fast Reply (aka macros) feature allows you to create pre-made templates for common queries like “Where’s my order?” so that you can answer them in 2-clicks.

Automated Replies

Auto-reply to common queries such as "where's my order", questions about sizing or refund policy. Setup autoresponders for new tickets and messages received outside business hours.

Automated Ticket Actions

Auto-assign incoming tickets, add tags such as "refund request" to a ticket based on contents of the message and more.

Self-Service Widget

Enable your customers to track their order status and access tracking links without involving your team, using the self-service widget.

FAQs & Help Center

Write all your help articles and make them easily accessible to every visitor with one click through the self-service widget.

Contact Us Widget

Make it easy for store visitors to contact you using a contact form or your social media handles using the contact us widget.

No more back & forth with deep Shopify integration

Customer & Order Details

With deep Shopify integration, you can automatically find and display customer & order details such as order ID, products ordered, shipping address and more, allowing your team to have more context-driven conversations.

Modify Orders

Easily view, edit, refund, duplicate or cancel the correct order without having to leave the DelightChat dashboard.

Order Tracking Link

Easily share the tracking link with your customer for any order right from DelightChat’s dashboard.

Sell More via Shopping

Customer asked for product details? Easily browse through the products on your store via the Shopping tab on DelightChat and share product images, description and checkout links with in a few clicks.

Be more productive with simplified collaboration

Internal Comments

Write internal comments within a customer conversation and collaborate with your teammates to resolve a ticket without ever having to leave the dashboard.

Tags

Keep track of important conversations without a hitch by labelling them as “refund”, “VIP”, “exchange”, or whatever the situation demands.

Conversation Status

You can assign conversations to relevant teammates, close them when it’s resolved, archive them when there’s no activity on it or keep it unassigned if needed.

Collision Detection

You are always aware of who’s viewing or replying to a particular ticket thereby preventing duplicate replies.

Snooze To Follow-up

Easily schedule a reminder to follow-up with a customer conversation. Never miss a follow-up again.

More features to streamline your
customer service

Analytics & Reports

Learn how your team is performing in terms of first response and ticket resolution times, understand which channels have high conversation volumes, and more.

Tickets Outside DelightChat

Manually create tickets to manage and resolve all customer conversations that happen outside of DelightChat.

Mobile Apps

On-the-go? No worries. Manage your ecommerce store’s customer support through DelightChat’s mobile apps, available on both Android and iOS platforms.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
Studio Y
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
Fabric Pandit
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Ready to simplify your customer support operations?