Every feature you need to power your store’s customer support

Manage customer support across every channel with all your team members in one easy-to-use interface.

Support your customers across channels from a single screen

Shared Inbox

Respond to your customers across all channels while collaborating with your team from a single screen.

Email

Connect all your support emails and respond to incoming queries from a single screen.

Facebook Comments

Instantly respond to customer comments on Facebook posts or ads without ever having to visit the platforms.

Instagram Comments

Seamlessly reply to comments made by your customers on Instagram posts or ads without ever having to visit the platforms.

Messenger

Talk to prospective customers, resolve their support queries, and retain them through Facebook Messenger without leaving the dashboard.

WhatsApp

Engage with your customers over WhatsApp and resolve their queries as they come.

Be more productive with simplified collaboration

Internal Comments

Leave private messages within a customer conversation and collaborate with your teammates to resolve a ticket without ever having to leave the dashboard.

Tags

Keep track of important conversations without a hitch by labelling them as “refund”, “VIP”, “exchange”, or whatever the situation demands.

Conversation Status

You can assign conversations to relevant teammates, close them when it’s resolved, archive them when there’s no activity on it or keep it unassigned if needed.

Collision Detection

You are always aware of who’s viewing or replying to a particular ticket thereby preventing duplicate replies.

Follow-up Reminder

Easily schedule a date & time to follow-up whenever a customer conversation is on hold or simply to get their feedback on a product they recently purchased.

No more back & forth with deep Shopify integration

Customer & Order Details

With deep Shopify integration, you can automatically find and display customer & order details such as order ID, products ordered, shipping address and more, allowing your team to have more context-driven conversations.

Modify Orders

Easily view, edit, refund, duplicate or cancel the correct order without having to leave the DelightChat dashboard.

Order Tracking Link

Easily share the tracking link with your customer for any order right from DelightChat’s dashboard.

Sell More via Shopping

Customer asked for product details? Easily browse through the products on your store via the Shopping tab on DelightChat and share product images, description and checkout links with in a few clicks.

Effortlessly automate repetitive tasks

Fast Reply

The Fast Reply (aka macros) feature allows you to create pre-made templates for common queries like “Where’s my order?” so that you can answer them in 2-clicks.

Auto Responders

Automatically reply to customers outside of business hours or acknowledge a customer’s issue with an automated response.

More features to streamline your
customer service

Tickets Outside DelightChat

Manually create tickets to manage and resolve all customer conversations that happen outside of DelightChat.

Mobile Apps

On-the-go? No worries. Manage your ecommerce store’s customer support through DelightChat’s mobile apps, available on Android & iOS.

Tilfi loves DelightChat!

“Now we can actually get to inbox zero and be rest assured that all customer queries that needed attending to has been attended.”
Sudarshana & Parina
Tilfi.com

Ready to simplify your customer support operations?

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