Great DTC brands trust us with their customer support
Why should you use the Snooze feature?
Never forget to follow-up with the customer.
Waiting for the customer’s reply? Snooze will remind you when to follow-up with the customer in case you don’t hear back from them.
Check in with new customer after a purchase.
Delight your customers by proactively following up with them a few days after their purchase, or after they receive their package and asking for their feedback.
Snooze a conversation while you investigate a customer’s issue.
Sometimes you need to dig into your systems or ask another department for more information regarding a customer’s order. Set a reminder so that you remember to reply to the customer once you have all the details you need.
Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍
The Nestery
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
Studio Y
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
Fabric Pandit
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!
Ready to simplify your customer support operations?
