Hey! This is Preetam, I'm the co-founder and CEO at DelightChat. And… I’ll be the narrator today (you know, in Morgan Freeman’s voice).
Building software gives meaning to my life. Watching folks use my software and fulfil their life’s purpose gives me the energy to wake up every day.
Oh, but there’s more… I dabble in marketing, design, I'm a huge nerd for the latest gadgets, and I’m always up for deeply philosophical discussions about life.
Sankalp is my co-founder and CTO at DelightChat. We met in 2016 and have been bouncing startup ideas and helping each other out ever since.
Sankalp loves stringing together open source tools and writing code that beautifully fit together and scale to support millions of users reliably, 24x7, without human intervention.
Sankalp is a huge anime nerd and likes to draw parallels between fiction and real life philosophy. So I always have a companion for those deep philosophical discussions.
While working at SuperLemon, we stumbled upon a bigger problem plaguing the ecommerce industry.
We had an amazing relationship with our customers and they would often tell us their plight, i.e. helping their customers.
Running an ecommerce business isn’t easy. Brands and their customers are online on every channel. And when customers get stuck, they need support ‘yesterday’.
The current set of tools aren’t helping. Either they are too expensive for smaller retailers, or they don’t serve the specific needs of an ecommerce business.
Superlemon was run by just 2 humans, me and my co-founder. We tackled dozens of customer queries all day long, which isn’t easy when you’re a small and lean team.
We knew in our hearts that we had to solve this problem, to make our customer’s lives easier so that they can actually focus on growing their business.
And that’s how DelightChat was born.
We are building world-class software that is powerful and in-depth (think Intercom or Freshdesk), yet simple to use (think Gmail or WhatsApp) for ecommerce merchants across the world.
Along on this journey is a small, caring and wonderful team who has joined us to realise our vision.
Say hi 👋 if you see them on social media!