If the Tellephant app is letting you down lately, then it may be time to start checking some Tellephant alternatives to keep your WhatsApp strategy up and running!
Selecting the right tools is essential for executing a high-performing WhatsApp marketing strategy that will give you the best possible return on investment (ROI).
Today we’ll check some of the best alternatives to Tellephant that you can use, such as DelightChat, Gallabox, BotsDekho, Interakt & QuickReply.
What is Tellephant?
Tellephant is a WhatsApp Business Solution that provides WhatsApp API, bulk messaging, templates, and simple chatbots.
Paid plan starts from $29/month that offers 1000 Free Conversations & $0.010 per Conversation. At $99/month you can get 1000 Free Conversations & you will pay $0.006 per Conversation.
It offers a 30-day free trial. No credit card is required to signup.
- You can set up automated messages to recover abandon carts, inform customers about shipping details, etc.
- Integrations are quite useful. It integrates well with Google Sheets, ZOHO, and Salesforce. On the payment side, it integrates well with RazorPay, Google Pay, and PayPal. It also integrates with ecommerce platforms like Shopify, Woocommerce, or Magento. With the payment gateway integrations, like Razorpay, Gpay, and Paypal, you can send payment requests directly to customers in chat.
- It can assign tickets to agents based on the logic you choose. Agents can transfer tickets among other agents.
- It lacks a visual dashboard for showing analytics to give you a picture of how chatbots and WhatsApp marketing are performing.
- There is no feature to create canned responses that can be used for quick replies.
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
- Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
- Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
- Get Official WhatsApp API access with free Green Tick application.
- Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
- DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
- For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Gallabox helps businesses generate more leads, and grow sales through WhatsApp Business APIs, chatbots, and multi-agent shared inboxes.
Pricing starts from $40/month for the Growth plan that gives you 5 users & is ideal for small businesses. There is a Scale plan that is $75 per month. It gives you 10 users and is ideal for businesses that require advanced conversational flow. The Pro plan costs $130, gives you 20 users, & is ideal for businesses that need advanced bot flows, & integration with multiple platforms.
- The main benefit of using Gallabox is that it doesn't require any coding skills to set it up and integrate with the tools you already use.
- It automatically assigns conversations to agents. Agents can also 'claim' a live conversation and assign it to themselves.
- Features like customer grouping, tagging, and adding notes to conversations help a business deliver a great customer experience.
- Integrated well with Shopify and WooCommerce.
- Chat analytics can be better with information on more metrics.
- There is no product catalog feature so you can't showcase your products directly in the chat and need to use a link to redirect leads to the website.
BotsDekho is a platform that helps you create websites, WhatsApp, Instagram, Viber, and Facebook Messenger chatbots. Features include live agent chat, green tick verified account, automated notifications & customized reporting.
You won’t find the pricing for BotsDekho on their website. Instead, you would be greeted with a link to request a demo, and perhaps you would receive a quote or estimate only after talking to their team.
- You can respond to customer queries faster by analyzing and prioritizing questions according to their complexity.
- Chatbots can be created in 100+ languages.
- You can collect feedback from the customer after an interaction to keep improving your customer support system.
- WhatsApp chatbot integrates well with Magento, Shopify, Woocommerce, and Wix.
- It can seem more like a bot and less like a human due to a lack of casual tone and context.
- Analytics features can be improved to show you how your customer team is doing and where they can get better.
- The chatbot doesn't allow typing unless it has completed answering the previous question. This can make the customer experience a bit frustrating.
Read on: Learn about the best BotsDekho alternatives for your business.
Interakt is one of the most affordable official WhatsApp Business solution providers (BSP) on the list.
It offers a shared inbox for WhatsApp so your entire team can get online to assist with customer support. It also supports automated order notifications to users and good contact management on your admin dashboard.
Pricing: INR 999/month or $15/month for unlimited logins
- Very affordable pricing compared to other providers
- Shared team inbox and a live chat widget that directly connects customers over WhatsApp
- Supports automated message templates and canned responses
- Integrates with Shopify and Woocommerce to pull order details and display it on the chat screen
- Lack of support for other channels can be a deal breaker
If you are looking for alternatives to Interakt, checkout this post.
QuickReply is an all-in-one business solution for eCommerce brands to take care of marketing & customer support that happens on website chat, Facebook Messenger, and WhatsApp. It also offers a single, shared inbox for managing customer interactions on the Web, WhatsApp, Facebook, Instagram, SMS, Twitter, etc.
They forever free plan which allows you to keep your account but when you send a message you'll have to pay $ 0.0106/message. Apart from that, they have 3 plans — the Starter plan starts from $35/month, the Standard plan is $80/month and the Plus plan is $199/month.
- QuickReply.ai can be configured to create pre-trained eCommerce bots that can handle many types of questions & send the pre-defined response. You can create Welcome Bot, Product Browsing Bot, Discount Bot, Shipping Charges Bot, Order Tracking Bot, Order Cancellation Bot, COD availability Bot, Repeat Order Bot, and many more.
- You can see pre-fetched customer and order data in the chat panel.
- It integrates well with Magento, WooCommerce, Shopify, and other ecommerce apps.
- It doesn't provide advanced analytics such as an overview of the most enquired product/review. Analytics beyond a specific time period is not visible.
- It's most suitable for ecommerce companies and other use cases might not be a perfect fit for the app.
Read on: Learn about the best QuickReply.ai alternatives for your business.
We hope our research helped you find the best Tellephant alternative for your business.
DelightChat: Manage WhatsApp Support + Marketing
Does it feel overwhelming to add one more channel of communication to your business? Well, you don't have to feel that way because of the tools like DelightChat that help manage all support channels & customer queries from one dashboard.
To scale your customer service using WhatsApp, give DelightChat a try. It is a customer service tool tailor-made for ecommerce brands. We also help brands grow their revenues profitably via WhatsApp Marketing!
With DelightChat, you get:
- Shared inbox to manage WhatsApp, Instagram, FB, Email & Live Chat queries
- Smart automations, ability to reply quickly using templates, easy team collaboration on support queries
- Official WhatsApp Business API
- WhatsApp Marketing features like sending broadcasts to customer lists
- Marketing automation like abandoned cart, order notifications, upsell & cross-sell, more
Sign up today to get a personalized demo!