DelightChat Pricing - Affordable Ecommerce Support Software

STARTUP

$29

/mo

up to 500 tickets/mo

$10 per extra 100 tickets

Start for free

Your brand is starting to attract eyeballs and orders.

Unlimited Support Agents
Unlimited Shopify Stores
Email Inbox
Facebook (Messenger, Comments)
Instagram (DMs, Comments)
WhatsApp API
i
Apply for WhatsApp API via SuperLemon app and connect the number to DelightChat.
Live Chat (coming soon)
Mobile Apps
Analytics & Reports
Automated Replies
i
Set up rules that automatically reply to incoming tickets, assign it to a team member, or add tags to the ticket.
Self-Service Widget
i
Let customers get their order status and tracking links without raising a ticket. Also enables customers to easily report issues regarding an order.
Contact Us Form
i
Allow customers to contact you via various social channels, or fill a contact us form. Part of the self-service widget.

SCALE

$99

/mo

up to 2000 tickets/mo

$8 per extra 100 tickets

Start for free

You are starting to scale your brand and orders.

Unlimited Support Agents
Unlimited Shopify Stores
Email Inbox
Facebook (Messenger, Comments)
Instagram (DMs, Comments)
WhatsApp API
i
Apply for WhatsApp API via SuperLemon app and connect the number to DelightChat.
Live Chat (coming soon)
Mobile Apps
Analytics & Reports
Automated Replies
i
Set up rules that automatically reply to incoming tickets, assign it to a team member, or add tags to the ticket.
Self-Service Widget
i
Let customers get their order status and tracking links without raising a ticket. Also enables customers to easily report issues regarding an order.
Contact Us Form
i
Allow customers to contact you via various social channels, or fill a contact us form. Part of the self-service widget.
1:1 Onboarding

GROWTH

$249

/mo

up to 6000 tickets/mo

$5 per extra 100 tickets

Start for free

Your brand is getting thousands of orders and growing rapidly.

Unlimited Support Agents
Unlimited Shopify Stores
Email Inbox
Facebook (Messenger, Comments)
Instagram (DMs, Comments)
WhatsApp API
i
Apply for WhatsApp API via SuperLemon app and connect the number to DelightChat.
Live Chat (coming soon)
Mobile Apps
Analytics & Reports
Automated Replies
i
Set up rules that automatically reply to incoming tickets, assign it to a team member, or add tags to the ticket.
Self-Service Widget
i
Let customers get their order status and tracking links without raising a ticket. Also enables customers to easily report issues regarding an order.
Contact Us Form
i
Allow customers to contact you via various social channels, or fill a contact us form. Part of the self-service widget.
1:1 Onboarding
Dedicated Success Manager

Enterprise: Have higher ticket volume and need a custom plan? Contact us.

Got questions? Perhaps these FAQs can help!

What counts as a ticket? Do I pay for all tickets?

A ticket is generated whenever a customer messages you. However, DelightChat counts it as a billable ticket only when a human replies to a ticket. So if you receive an email or message, but you do not reply to it, that ticket is not counted against your monthly tickets quota.

How many messages can I exchange inside a ticket?

You can exchange as many messages within the same ticket as you need, there is no restrictions on it. It will still be counted as one billable ticket only.

What if a ticket is re-opened? Will it be counted as a new ticket?

Within a billing cycle, we only count a unique ticket once. So if it is re-opened within the same billing cycle, we count it as one billable ticket only. However if the ticket were re-opened in a future billing cycle (say after a month or more), then it is counted as a billable ticket in that future billing cycle.

Are automated replies to new tickets counted as billed tickets?

A ticket is part of the billable tickets quota only when a human responds to it. If an automation rule sent a reply, the ticket is not counted as a billable ticket until a human replies to it.

What if I exceed my plan’s limits?

If you cross the tickets in your plan, the app will continue to function normally without any restrictions. However, you will be charged an à la carte fee according to your plan.

What all can I do with the Shopify integration?

View the Shopify customer profile and order info of an incoming ticket within DelightChat.

Coming soon: View, edit, cancel, duplicate and create new Shopify orders within the DelightChat dashboard.

What is an Email Helpdesk?

Connect your support@ or help@ email addresses to DelightChat. Your entire team will then be able to access the inbox, collaborate, assign customer tickets, and ensure no customer issue gets missed.

You can even connect your work email yourname@company.com and manage it within DelightChat.

Can I manage Facebook & Instagram?

DelightChat supports Facebook Messenger, post & ad post comments.

We also support replying to Instagram DMs, post & ad comments.

What is the level of support from DelightChat?

We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery

With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.

Studio Y

The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.

Tilfi

Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.

Fabric Pandit

One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.

XYXX Apparels

You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.

Sleepy Owl Coffee

DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Powerful customer support software, made affordable.

Got questions? Perhaps these FAQs can help!

What counts as a ticket? Do I pay for all tickets?

How many messages can I exchange inside a ticket?

What if a ticket is re-opened? Will it be counted as a new ticket?

Are automated replies to new tickets counted as billed tickets?

What if I exceed my plan’s limits?

What all can I do with the Shopify integration?

What is an Email Helpdesk?

Can I manage Facebook & Instagram?

What is the level of support from DelightChat?

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

Ready to simplify your customer support operations?

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