For higher conversation volumes, we will figure out a custom pricing that works for you. Schedule a demo.
All features included in all plans
Unlimited users
Invite your whole team to DelightChat. Anybody can assign a customer ticket and manage it with ease.
Unlimited support channels
Connect as many emails, Facebook & Instagram pages, WhatsApp API numbers as you want. No extra charges!
Unlimited Shopify stores
Connect as many websites or Shopify stores that you run, and manage customer support for all of them under one DelightChat account.
Collaborate with your team
Tag your team members, comment within customer tickets and have a complete conversation about a customer issue, without leaving DelightChat.
All your inboxes in one screen
Connect all the channels that your customers message you, and manage them from one screen.
Deep Shopify integration
DelightChat automatically matches an incoming message to your Shopify customer database and shows you the latest orders and order details at your fingertips.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Track customer issues with tags
Tags are like labels that work just like Gmail. They help you see at a glance how many tickets are currently open related to a certain label, eg. "refunds".
Mobile apps
Enjoy your entire support inbox on-the-go with our mobile apps. The DelightChat Android app is already available, with iOS coming by March end.
Got questions? Perhaps these FAQs can help!
What counts as a customer conversation?
A customer conversation includes all the messages exchanged between your brand and a customer, across any channel - emails, social media messages, WhatsApp etc.
Talk to the same customer as many times you want - we count it as one customer conversation.
Customer conversation counts are renewed every month.
Do I pay for customers I don't reply to?
We only count a customer conversation if you reply to them, not if you receive incoming messages and you don't reply. That way, you also don't pay for marketing and misc. emails coming to your inbox.
What if I exceed my plan's customer conversations?
If you cross the customer conversations in your plan, the app will continue to function normally without any restrictions.
However, you will be charged an à la carte fee of $10 for every +500 customer conversations.
Customer conversations are renewed every month, so if you are on the Startup plan, you get 2000 customer conversations each month.
What all can I do with the Shopify integration?
View the Shopify customer profile and order info of an incoming ticket within DelightChat.
You can also create new orders in Shopify, edit, duplicate, cancel, refund orders - all within DelightChat.
What is an Email Helpdesk?
Connect your support@ or help@ email addresses to DelightChat. Your entire team will then be able to access the inbox, collaborate, assign customer tickets, and ensure no customer issue gets missed.
You can even your work email yourname@company.com and manage it within DelightChat.
Can I manage Facebook & Instagram?
DelightChat supports Facebook Messenger, post & ad post comments, Instagram post & ad post comments.
The only caveat - Instagram DMs aren't supported. This is because Facebook hasn't made the APIs available to anyone.
How does WhatsApp Inbox work?
To connect WhatsApp to a software like DelightChat, you need to apply for a WhatsApp Business API phone number.
We will help you get an affordable number from our partner services.
What is the level of support from DelightChat?
We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans.
We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.
Ready to simplify your customer support operations?
No credit card required. Instant setup. 21 day free trial. Book your demo today!
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