Unlimited brands, support channels and team members in all plans.
A ticket is generated whenever a customer messages you. However, DelightChat counts it as a billable ticket only when a human replies to a ticket.
For example: If you receive 1000 emails in a month, but you only reply to 500 of them. Then your billable tickets count is 500.
Which means, if you receive a new email or a new social media ticket/message, but you do not reply to it, that ticket is not counted towards your plan's tickets quota.
You can exchange as many messages within the same ticket as you need. It will still be counted as one billable ticket only.
For example: A customer emailed you, and you replied to it. Then the customer replied and you did this back-and-forth 20 times in the same email thread. This entire thread is still counted as 1 billable ticket only.
Within a billing cycle (a 30 day period), we only count a unique ticket once.
So if a ticket gets re-opened within the same billing cycle that it was originally generated, we still count it as one billable ticket only.
However if the ticket were re-opened in a future billing cycle (say after a month or more), then it is counted as a billable ticket in that future billing cycle.
A ticket is part of the billable tickets quota only when a human responds to it.
If an automation rule sent a reply, the ticket is not counted as a billable ticket until a human agent from your team replies to the ticket.
If you cross the tickets in your plan, the app will continue to function normally without any restrictions. However, you will be charged an à la carte fee according to your plan.
Yes! DelightChat's unique architecture makes it a breeze to connect multiple brands and online stores, all under one account. You do not need to create separate accounts, or buy separate licenses. We do not charge extra for connecting multiple brands and stores.
Yes! DelightChat is built for easy collaboration between your team members. Invite all your team members at no extra charge.
No more taking screenshots, sharing and discussing it in Slack, and coming back to the helpdesk to reply to the customer. That entire discussion can happen seamlessly within DelightChat.
View the Shopify customer profile and order info of an incoming ticket within DelightChat.
Coming soon: View, edit, cancel, duplicate and create new Shopify orders within the DelightChat dashboard.
Connect your support@ or help@ email addresses to DelightChat. Your entire team will then be able to access the inbox, collaborate, assign customer tickets, and ensure no customer issue gets missed.
You can even connect your work email email@example.com and manage it within DelightChat.
Connecting an email address is simple and takes only a few minutes.
That's right! After you connect your email address to DelightChat, you need to configure the DNS records in your domain registrar, i.e. the website from where you purchased your domain.
The DNS setup only takes 2 minutes, and after that all email replies from DelightChat will be sent using your original email address.
Yes! DelightChat seamlessly integrates with Facebook Messenger, post & ad post comments.
You can also reply to Instagram DMs, story mentions, post & ad comments. Integrate in 2 minutes and get started.
Yes! To manage WhatsApp messages inside an inbox software like DelightChat, you need access to WhatsApp API, which you can access through our partner SuperLemon app.
DelightChat has created the quintessential widget for every ecommerce store - one that enables your store's visitors to contact you easily, track their order status without talking to an agent, or browse your help center articles with the click of a button.
You can preview the self-service widget in our demo store.
Yes! Our self-service widget allows you to create help center articles, which are then accessible to your store visitors and customers in one click.
Preview the help center widget in our demo store.
That's right. The self-service widget contains a Contact Us widget, which enables people to reach you in just a few clicks.
Preview the contact us form in the self-serve widget in our demo store.
We are strong promoters of entrepreneurship. To support new businesses and online brands that are early in their journey, DelightChat has a Free forever plan if you receive under 100 tickets / month. Sign up today.
We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.
Our team is ready to answer your questions or assist you in setting up DelightChat. Pick a time as per your convenience using this link to get on a call with our team.