Our plans are designed to scale with your business.
A customer conversation includes all the messages exchanged between your brand and a customer, across any channel - emails, social media messages, WhatsApp etc.
Talk to the same customer as many times you want - we count it as one customer conversation.
Customer conversation counts are renewed every month.
We only count a customer conversation if you reply to them, not if you receive incoming messages and you don't reply. That way, you also don't pay for marketing and misc. emails coming to your inbox.
If you cross the customer conversations in your plan, the app will continue to function normally without any restrictions.
However, you will be charged an à la carte fee of $10 for every +500 customer conversations.
Customer conversations are renewed every month, so if you are on the Startup plan, you get 2000 customer conversations each month.
View the Shopify customer profile and order info of an incoming ticket within DelightChat.
You can also create new orders in Shopify, edit, duplicate, cancel, refund orders - all within DelightChat.
Connect your support@ or help@ email addresses to DelightChat. Your entire team will then be able to access the inbox, collaborate, assign customer tickets, and ensure no customer issue gets missed.
You can even your work email email@example.com and manage it within DelightChat.
DelightChat supports Facebook Messenger, post & ad post comments, Instagram post & ad post comments.
The only caveat - Instagram DMs aren't supported. This is because Facebook hasn't made the APIs available to anyone.
To connect WhatsApp to a software like DelightChat, you need to apply for a WhatsApp Business API phone number.
We will help you get an affordable number from our partner services.
We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans.
We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.