Your brand is getting thousands of orders and growing rapidly.
Unlimited Support Agents
Unlimited Shopify Stores
Email + Facebook + Instagram
WhatsApp Support Inbox
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Apply for WhatsApp API via SuperLemon app and connect the number to DelightChat.
Live Chat (coming soon)
Mobile Apps
Analytics & Reports
Automated Replies
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Set up rules that automatically reply to incoming tickets, assign it to a team member, or add tags to the ticket.
Self-Service Widget
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Let customers get their order status and tracking links without raising a ticket. Also enables customers to easily report issues regarding an order.
Contact Us Form
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Allow customers to contact you via various social channels, or fill a contact us form. Part of the self-service widget.
1:1 Onboarding
Dedicated Success Manager
Enterprise: Have higher ticket volume and need a custom plan? Contact us.
Got questions? Perhaps these FAQs can help!
What counts as a ticket? Do I pay for all tickets?
A ticket is generated whenever a customer messages you. However, DelightChat counts it as a billable ticket only when a human replies to a ticket. So if you receive an email or message, but you do not reply to it, that ticket is not counted against your monthly tickets quota.
How many messages can I exchange inside a ticket?
You can exchange as many messages within the same ticket as you need, there is no restrictions on it. It will still be counted as one billable ticket only.
What if a ticket is re-opened? Will it be counted as a new ticket?
Within a billing cycle, we only count a unique ticket once. So if it is re-opened within the same billing cycle, we count it as one billable ticket only. However if the ticket were re-opened in a future billing cycle (say after a month or more), then it is counted as a billable ticket in that future billing cycle.
Are automated replies to new tickets counted as billed tickets?
A ticket is part of the billable tickets quota only when a human responds to it. If an automation rule sent a reply, the ticket is not counted as a billable ticket until a human replies to it.
What if I exceed my plan’s limits?
If you cross the tickets in your plan, the app will continue to function normally without any restrictions. However, you will be charged an à la carte fee according to your plan.
What all can I do with the Shopify integration?
View the Shopify customer profile and order info of an incoming ticket within DelightChat.
Coming soon: View, edit, cancel, duplicate and create new Shopify orders within the DelightChat dashboard.
What is an Email Helpdesk?
Connect your support@ or help@ email addresses to DelightChat. Your entire team will then be able to access the inbox, collaborate, assign customer tickets, and ensure no customer issue gets missed.
You can even connect your work email yourname@company.com and manage it within DelightChat.
Can I manage Facebook & Instagram?
DelightChat supports Facebook Messenger, post & ad post comments, Instagram post & ad post comments.
Coming soon: Instagram DMs.
What is the level of support from DelightChat?
We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.
Ready to simplify your customer support operations?
