Omnichannel Customer Support
+ WhatsApp Marketing
Made Affordable.

Get Official WhatsApp Business API. Zero Setup Cost.

✔ 14 day free trial    ✔ 1:1 onboarding call   ✔ Green tick
STARTUP
$49
/mo
+
WhatsApp charges
This plan includes
Support
1000 tickets/mo
$10 per extra 100 tickets
Marketing
5000 contacts/mo
$10 per extra 1000 contacts
  • Customer Support Inbox
  • WhatsApp Business API
  • Instagram (DMs, Comments)
  • Facebook (Messenger, Comments)
  • Email Inbox
  • Live Chat Widget
  • Unlimited Team Members
  • 5 team members included
  • Unlimited Support Channels
  • 3 support channels included
  • Unlimited Shopify Stores
  • 1 Shopify store included
  • Shopify Order Data in Inbox
  • Support Tickets Analytics
  • WhatsApp Marketing
  • Promotional Broadcasts
  • Abandoned Checkout Recovery
  • Cash on Delivery Verification
  • Order Confirmation, Fulfillment
  • Collect Product Reviews
  • Winback & Reorder Campaigns
  • Upsell & Cross-Sell Automation
  • Marketing ROI Analytics
  • Free Green Tick Application
  • $25 one-time application fee
  • Others
  • Mobile Apps (iOS & Android)
  • Automated Replies
    i
    Set up rules that automatically reply to incoming tickets, assign it to a team member, or add tags to the ticket.
  • Basic WhatsApp Chatbot
  • Self-Service Widget
    i
    Let customers get their order status and tracking links without raising a ticket. Also enables customers to easily report issues regarding an order.
  • Help Articles, Contact Us Form
  • Support
  • Email only
  • Support SLA: 2 working days
  • Dedicated Account Manager
  • 1:1 Personalised Onboarding Call
  • Chargeable: $50 for 50 minutes call.
Most popular
SCALE
$99
/mo
+
WhatsApp charges
This plan includes
Support
2000 tickets/mo
$8 per extra 100 tickets
Marketing
10000 contacts/mo
$5 per extra 1000 contacts
  • Customer Support Inbox
  • WhatsApp Business API
  • Instagram (DMs, Comments)
  • Facebook (Messenger, Comments)
  • Email Inbox
  • Live Chat Widget
  • Unlimited Team Members
  • Truly unlimited
  • Unlimited Support Channels
  • Truly unlimited
  • Unlimited Shopify Stores
  • 3 Shopify stores included
  • Shopify Order Data in Inbox
  • Support Tickets Analytics
  • WhatsApp Marketing
  • Promotional Broadcasts
  • Abandoned Checkout Recovery
  • Cash on Delivery Verification
  • Order Confirmation, Fulfillment
  • Collect Product Reviews
  • Winback & Reorder Campaigns
  • Upsell & Cross-Sell Automation
  • Marketing ROI Analytics
  • Free Green Tick Application
  • Included in this plan
  • Others
  • Mobile Apps (iOS & Android)
  • Automated Replies
    i
    Set up rules that automatically reply to incoming tickets, assign it to a team member, or add tags to the ticket.
  • Basic WhatsApp Chatbot
  • Self-Service Widget
    i
    Let customers get their order status and tracking links without raising a ticket. Also enables customers to easily report issues regarding an order.
  • Help Articles, Contact Us Form
  • Support
  • Email, WhatsApp Group
  • Support SLA: 24 working hours
  • Dedicated Account Manager
  • 1:1 Personalised Onboarding Call
  • Onboarding call includes: Setup support channels, WhatsApp marketing automations, auto-responders and automatic replies, adding team members and access control, creating WhatsApp message templates, self-service widget setup, testing WhatsApp broadcasts.
GROWTH
$299
/mo
+
WhatsApp charges
This plan includes
Support
6000 tickets/mo
$5 per extra 100 tickets
Marketing
30000 contacts/mo
$3 per extra 1000 contacts
  • Customer Support Inbox
  • WhatsApp Business API
  • Instagram (DMs, Comments)
  • Facebook (Messenger, Comments)
  • Email Inbox
  • Live Chat Widget
  • Unlimited Team Members
  • Truly unlimited
  • Unlimited Support Channels
  • Truly unlimited
  • Unlimited Shopify Stores
  • Truly unlimited
  • Shopify Order Data in Inbox
  • Support Tickets Analytics
  • WhatsApp Marketing
  • Promotional Broadcasts
  • Abandoned Checkout Recovery
  • Cash on Delivery Verification
  • Order Confirmation, Fulfillment
  • Collect Product Reviews
  • Winback & Reorder Campaigns
  • Upsell & Cross-Sell Automation
  • Marketing ROI Analytics
  • Free Green Tick Application
  • Included in this plan
  • Others
  • Mobile Apps (iOS & Android)
  • Automated Replies
    i
    Set up rules that automatically reply to incoming tickets, assign it to a team member, or add tags to the ticket.
  • Basic WhatsApp Chatbot
  • Self-Service Widget
    i
    Let customers get their order status and tracking links without raising a ticket. Also enables customers to easily report issues regarding an order.
  • Help Articles, Contact Us Form
  • Support
  • Email, WhatsApp Group, Call
  • Support SLA: 8 working hours
  • Dedicated Account Manager
  • 1:1 Personalised Onboarding Call
  • Onboarding call includes: Setup support channels, WhatsApp marketing automations, auto-responders and automatic replies, adding team members and access control, creating WhatsApp message templates, self-service widget setup, testing WhatsApp broadcasts.

Got questions? Perhaps these FAQs can help!

Support Inbox
What is a support ticket?

A ticket is generated whenever a customer messages you. However, DelightChat counts it as a billable ticket only when a human replies to a ticket.

Example: say you receive WhatsApp messages from 100 unique customers. And you reply to 90 of them. Those 90 are counted in your monthly plan.

Within the same ticket, you can send & receive as many messages as you need. It is counted as 1 ticket.

WhatsApp Marketing
What is a marketing contact?

1 unique phone number = 1 contact.

Using our WhatsApp Marketing features, you can send marketing messages using the official API to your customer list.

Suppose you have 10,000 unique customer phone numbers, and you send each customer 5 messages per month. DelightChat counts that as 10,000 contacts as we only look at unique phone numbers, and not total messages sent to those numbers.

Misc.
Pricing & Support

400+ customers say DelightChat is powerful, easy-to-use, and provides fast support 😍

Pashtush
This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.
Studio Y
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
STAC Fine Jewellery
The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
Shop Curls
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Ritualistic
Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Theater
Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Ready to simplify your customer support operations?