How to integrate Instagram with DelightChat?

Thanks for deciding to manage Instagram Comments & Direct Messages using DelightChat. Before we proceed, kindly ensure that you fulfil the prerequisites.

Prerequisites:

1. You must have an Instagram Business Account (or a Creator account) that is connected to a Facebook Page. DelightChat finds your Instagram account through that Page. If the account is not linked to a Page, it will not appear in the list.
2. You must allow messages access to Instagram DMs in the Instagram app. Go to Settings > Messages and story replies > Message controls > Connected tools, then turn on Allow Access to Messages. If this is off, you cannot turn on Instagram Direct Messages in DelightChat.

Please ensure that you follow the above steps before proceeding to integrate your IG account to DelightChat.

Steps to integrate your Instagram account to DelightChat

1) Click on the Settings icon from the left navigation menu.

2) Select [Support Channels] and click on [Add New Channel].

3) Click on [Add] beside Facebook / Instagram.

4) Click on the [Connect Facebook / Instagram] button.

5) There can be either of the two scenarios here. Let's take a look.

--> Scenario I: If you have previously not linked your FB page account to DelightChat.

For this, click on [Continue as "Your Name"].

--> Scenario II: If you have previously linked your FB page account to DelightChat.

For this, click on the [Edit settings] button, and continue.

6) Select the Instagram business account you want to add and click [Next].

7) Now, select the FB pages you want to use with DelightChat and click on [Next].

8) Allow all the permissions to enable IG DM for your brand. Please ensure all the permissions are "Yes".

9) Click on [OK]. That will take you back to the DelightChat dashboard.

10) Finally, DelightChat shows each connected Facebook page. For each page, tick the boxes you want (Enable Instagram Comments, Enable Instagram Direct Messages), choose the Brand, and click [Save]. Setup is complete only after you click [Save]. If the Enable Instagram Direct Messages box is greyed out, DelightChat cannot access your Instagram messages. Turn on Allow Access to Messages in the Instagram app, then connect again from Support Channels > Add New Channel.

And that's how you connect your IG DM to DelightChat. Now, you can instantly reply to Instagram direct messages from one screen along with other channels Note: Instagram does not currently support comments on Reels, and comments on Instagram ad posts are not supported either.

Ensure you add DelightChat as the primary receiver of Facebook comments and DMs

In case this feature is not working for you, follow the steps mentioned below and try again.

Steps to follow:

1. Go to your Facebook account Page Settings.
2. Select Advanced Messaging.
3. Click the Configure button under Handover Protocol.
4. Using the dropdown, select the application as your Primary Receiver.