DelightChat allows you to integrate your Instagram account to reply to post comments easily. You need an Instagram Business account for the integration.
Here’s how to integrate Instagram with DelightChat:
- Click on the Settings icon from the left navigation menu
- Select [Support Channels] and click [Add New Channel] (highlighted in the screenshot below)
- From the list of support channels click [Add] beside the “Facebook / Instagram” channel
- Now, click [Connect Facebook / Instagram]
- You will now be redirected to the Facebook authentication page where you need to log. Click [Next] when done.
- Select the Instagram Business account that you wish to integrate. If you have not linked one yet, you can do so by clicking “Link Instagram Account” on the same page.
- On the permissions page, allow the default permissions to ensure the proper functioning of the Instagram integration.
- Click [Done] and the integration will be complete
- Your Instagram integration will now be displayed on your support channels list as shown below:
From now on, all the new comments on your Instagram Business account will be displayed on DelightChat for you to interact with and reply to.