Reply to customers across all channels, view order data from Shopify at a glance, and collaborate with your team on customer issues. All from one place.
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No credit card required • Instant setup • 21 day free trial
Great DTC brands trust us with their customer support
Are you struggling to manage your customer service efficiently?
It's a daunting task to keep your customers happy when there are a host of problems preventing you from doing so.
Switching between tabs 100s of times to respond to queries from various channels
Manually searching for an order in Shopify every time a customer raises an issue
Miss replying to support queries because there’s just too many of them to keep track of
Sharing customer query screenshots with your teammates just to resolve a query
What if you could manage customer service without the usual madness?
Say hello to DelightChat, a customer service tool tailor-made for ecommerce brands. Powerful features. Affordable price. Ridiculously simple to use.
Save countless hours & have peace of mind by never missing a customer query across any channel like email, FB & IG comments, WhatsApp, and live chat.
Cut the back & forth from team conversations
See who’s replying, leave private notes for your teammates, tag a conversation, assign tickets to the right person, set a reminder and so much more – all without switching your browser tab.
Hello Shopify, goodbye manual errors
You always modify the correct order as DelightChat’s deep Shopify integration leaves no room for manual errors But that’s not all; with readily available customer info, you can always respond to queries with better context.
Navigate the tool like a breeze
At its core, DelightChat takes the chaos out of customer service. That means, unlike other software that is clunky and needs multiple training sessions to use, you can set-up & start using DelightChat in minutes.
All the features you need to streamline support ops
Be where your customers are
Always delight your customers by answering their queries on any channel, viz., email, FB/IG comments, live chat, WhatsApp and more.
Easily collaborate with your team
Leave private notes, add them to relevant customer queries, assign or unassign tickets and more - all to make collaboration seamless and happen under one screen.
Track important tickets with tags
Keep track of crucial conversations with tags so that you can find them easily, whenever you need to refer them.
Easily access order data from Shopify
DelightChat can match an incoming support query to your Shopify customer database and bring you the customer & order details at your fingertips.
Modify Shopify orders in a few clicks
You can effortlessly edit, refund, duplicate, cancel or create a new order for your customer in just a couple of clicks.
Reply swiftly using macros
DelightChat’s Fast Reply (aka macros) feature allows you to create pre-made templates to common queries so that you can answer them in 2-clicks.
Tilfi loves DelightChat!
“Now we can actually get to inbox zero and be rest assured that all customer queries that needed attending to has been attended.”
Sudarshana & Parina
Tilfi.com
Ready to simplify your customer support operations?
No credit card required. Instant setup. 21 day free trial. Book your demo today!
Thank you! Please check your inbox for a confirmation email.
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