Grow your Ecommerce brand with delightful customer service

Reply to customers across all channels, view order data from Shopify at a glance, and collaborate with your team on customer issues. All from one place.

Great DTC brands trust us with their customer support

Are you struggling to manage your customer service efficiently?

It's a daunting task to keep your customers happy when there are a host of problems preventing you from doing so.
  • Switching between tabs 100s of times to respond to queries from various channels
  • Manually searching for an order in Shopify every time a customer raises an issue
  • Miss replying to support queries because there’s just too many of them to keep track of
  • Sharing customer query screenshots with your teammates just to resolve a query

Manage customer service without the usual chaos

Say hello to DelightChat, a customer service tool tailor-made for ecommerce brands. Powerful features. Affordable price. Ridiculously simple to use.

Talk to your customers on every channel

Save countless hours & have peace of mind by never missing a customer query across any channel like email, FB & IG comments, and live chat.

Collaborate with your team within tickets

See who’s replying, leave private notes for your teammates, tag a conversation, assign tickets to the right person, set a reminder and so much more – all without switching your browser tab.

View & modify Shopify order data while replying

You always modify the correct order as DelightChat’s deep Shopify integration leaves no room for manual errors But that’s not all; with readily available customer info, you can always respond to queries with better context.

Save dozens of hours by automating replies

Let customers view their “order status” using our self-service widget. Set up automation rules that check for keywords like “refund” in your incoming messages, and automatically reply with the refund policy link.

All the features you need to streamline support ops

Track important tickets with tags
Keep track of crucial conversations with tags so that you can find them easily, whenever you need to refer them.
View team performance with Analytics
Monitor first response time, median time to resolution, top support channels by queries, most used tags at a glance.
Modify Shopify orders in a few clicks
You can effortlessly edit, refund, duplicate, cancel or create a new order for your customer in just a couple of clicks.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
Studio Y
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
Fabric Pandit
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Ready to simplify your customer support operations?