Save countless hours & have peace of mind by never missing a customer query across any channel like email, FB & IG comments, and live chat.
Collaborate with your team within tickets
See who’s replying, leave private notes for your teammates, tag a conversation, assign tickets to the right person, set a reminder and so much more – all without switching your browser tab.
View & modify Shopify order data while replying
You always modify the correct order as DelightChat’s deep Shopify integration leaves no room for manual errors But that’s not all; with readily available customer info, you can always respond to queries with better context.
Save dozens of hours by automating replies
Let customers view their “order status” using our self-service widget. Set up automation rules that check for keywords like “refund” in your incoming messages, and automatically reply with the refund policy link.
All the features you need to streamline support ops
Track important tickets with tags
Keep track of crucial conversations with tags so that you can find them easily, whenever you need to refer them.
View team performance with Analytics
Monitor first response time, median time to resolution, top support channels by queries, most used tags at a glance.
Modify Shopify orders in a few clicks
You can effortlessly edit, refund, duplicate, cancel or create a new order for your customer in just a couple of clicks.
Tilfi loves DelightChat!
“Now we can actually get to inbox zero and be rest assured that all customer queries that needed attending to has been attended.”
Sudarshana & Parina
Ready to simplify your customer support operations?