Grow your brand with delightful customer service

Reply to customers across all channels, view order data from Shopify at a glance, and collaborate with your team on customer issues. All from one place.

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Great DTC brands trust us with their customer support

Are you struggling to manage your customer service efficiently?

It's a daunting task to keep your customers happy when there are a host of problems preventing you from doing so.

Switching between tabs 100s of times to respond to queries from various channels

Manually searching for an order in Shopify every time a customer raises an issue

Miss replying to support queries because there’s just too many of them to keep track of

Sharing customer query screenshots with your teammates just to resolve a query

Manage customer service without the usual chaos

Say hello to DelightChat, a customer service tool tailor-made for ecommerce brands. Powerful features. Affordable price. Ridiculously simple to use.

Talk to your customers on every channel

Save countless hours & have peace of mind by never missing a customer query across any channel like email, FB & IG comments, and live chat.

Collaborate with your team within tickets

See who’s replying, leave private notes for your teammates, tag a conversation, assign tickets to the right person, set a reminder and so much more – all without switching your browser tab.

View & modify Shopify order data while replying

You always modify the correct order as DelightChat’s deep Shopify integration leaves no room for manual errors But that’s not all; with readily available customer info, you can always respond to queries with better context.

Save dozens of hours by automating replies

Let customers view their “order status” using our self-service widget. Set up automation rules that check for keywords like “refund” in your incoming messages, and automatically reply with the refund policy link.

All the features you need to streamline support ops

Track important tickets with tags

Keep track of crucial conversations with tags so that you can find them easily, whenever you need to refer them.

View team performance with Analytics

Monitor first response time, median time to resolution, top support channels by queries, most used tags at a glance.

Modify Shopify orders in a few clicks

You can effortlessly edit, refund, duplicate, cancel or create a new order for your customer in just a couple of clicks.

Tilfi loves DelightChat!

“Now we can actually get to inbox zero and be rest assured that all customer queries that needed attending to has been attended.”

Sudarshana & Parina

Tilfi.com