Best Customer Support Apps for Shopify in 2021

You’re a busy entrepreneur running your ecommerce business, and researching the best Shopify customer support apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you. 

These apps can help you deliver top-notch support for your customers which in turn can help you fetch repeat customers and create brand evangelists.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best Shopify customer service apps. We hope this will help you in your research to pick the best app for your store.

Looking for the best customer service apps for Shopify? Here are the 11 best customer support apps you should use, free or paid, based on hundreds of recommendations.
DelightChat

DelightChat

by
Saasberry Apps, Inc.
No reviews
(
)
Free Beta
Key features of the app:

Omnichannel Support Inbox: Go from being everywhere, to having everything in one place. DelightChat integrates with all modern support channels such as Email, Facebook, Instagtam, WhatsApp and Live Chat.

Collaborate with your Team: All your team members in one place, allowing you to seamlessly collaborate and resolve customer conversations without the usual back and forth.

Deep Integration with Shopify: View customer and order data, edit an order, initiate a refund and more, all in just one click.

Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by
Reamaze
No reviews
4.9
(
139
)
Starts at $20/month
Key features of the app:
Live Chat + Chatbots = Sales: In 30 seconds connect the Live Chat to your shop! automatically attract consumers & boost the revenue. Using the Chatbots to respond immediately to popular requests.

Customer care multi-store: Handle Customer help & faq for all the stores. Link emails, online chat, Messenger, Facebook chat, Instagram + Ads, retweet, sms, voip.

Simple Access to consumer info: Immediately Access the data from Shopify users. Method, draft orders, returns, refunds, in chat cancellations. W/shop macros responds immediately.
Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

by
Gorgias
No reviews
4.8
(
401
)
Starts at $60/month
Key features of the app:
Centralize customer demands: Facebook, Instagram, tweets, live chat, sms, and even calls.

Reduce response time by 43%: Use pre-made templates which include customer data such as shipping and order information in 2 clicks to answer any issue.

Automate 40% of your support: Avoid wasting time by responding to repeated requests and let Gorgias reply with a customized response to questions like "where is my order".
Richpanel Customer Support CRM

Richpanel Customer Support CRM

by
Richpanel
No reviews
5
(
23
)
Free
Key features of the app:
Never skip a message: Customer service from one easy, beautiful help desk on Live Chat, twitter, Facebook, Instagram, whatsapp. A Zendesk or freshdesk migratory.

No more tabs to switch: See and use the order details in your responses. Send tracking files, change orders and request refunds without the need to turn tabs.

Put autopilot support: Address up to 50% of self-service & automation & chat bots support problems.
Heyday ‑ Sales & Support Chat

Heyday ‑ Sales & Support Chat

by
Heyday Technologies Inc.
No reviews
5
(
4
)
Starts at $49/month
Key features of the app:
Transform programs into purchasers: Sell more in each discussion with Heyday's AI + human blend that showcases customized item merry go rounds 24/7.

Free yourself from FAQs: Focus your experience on higher worth deals discussions via computerizing questions like request following, transporting charges and store hours.

All channels under one rooftop: Make it easy to monitor each collaboration because of email, webchat, Messenger, WhatsApp and Google's Business Messages incorporations.
tawk.to Live Chat

tawk.to Live Chat

by
tawk.to
No reviews
4.4
(
211
)
Free
Key features of the app:
Gain Insight: Gain useful information when you track your website users and talk with them in real time.

Increase Conversions: Support visitors navigate pressure points, contact them before leaving carts, and quickly welcome visitors returning.

Keep Connected: Stay connected everywhere, get in contact with your clients from your device or cell phone.
Verloop.io

Verloop.io

by
Verloop Labs, Inc.
No reviews
4.5
(
56
)
Free plan available
Key features of the app:

Deliver Delightful Experiences: Support customers anywhere, anytime and in multiple languages. Automate up to 80% support questions and order updates, connect to online agents, and schedule meetings, all from one platform.

No More Back and Forth: Monitor your live chats on the website, app, social media and WhatsApp from a single platform. Integrate your CRM and other tools to fetch customer-relevant information in real-time.

Intuitive and Dynamic Reports: Get meaningful insights into customer behaviour, goal completion and agents' performance.

Zendesk Support

Zendesk Support

by
Zendesk
No reviews
3
(
111
)
Free to install
Key features of the app:
Lead clients to bliss: Give clients what they need – speedy and simple goals to their inquiries, through the channels of their choice.

Support your help: Productive specialists are cheerful operators. Give them all the help instruments and Shopify data they have to best serve your customers.

Knowledge is power: Give clients the most applicable answers and data naturally—and in setting—for a quicker self-administration experience.
Messenger channel

Messenger channel

by
Shopify
No reviews
2.6
(
74
)
Free
Key features of the app:
Sold more with Messenger: Market the Messenger chats items and let consumers check out without leaving the store.

Keep customers updated: Submit comprehensive order status reports to customers Automatically in Messenger.

Provide customer support: Add the Message Us button to Provide an simple way for shoppers to launch real-time discussions while shopping their items.
Kustomer

Kustomer

by
Kustomer
No reviews
5
(
3
)
Free to install
Key features of the app:
Ground-breaking Agent Dashboard: Unify all client collaborations in a solitary timetable view and enable operators to convey quicker, customized support.

Automated Self-Service: Leverage bots, information base and keen mechanizations to empower clients to self-serve and lessen contact rate.

Turnkey Integration: Seamlessly incorporate with inner and outsider frameworks with pre-worked, out-of-the-crate combinations to get fully operational easily.
WhatsApp Chat + Abandoned Cart

WhatsApp Chat + Abandoned Cart

by
SuperLemon
No reviews
4.9
(
648
)
Free
Key features of the app:
Whatsapp talk + whatsapp Share: Provide prompt and quick customer service via the whatsapp Chat function. The whatsapp sharing button increases referral sales.

Whatsapp Abandon Cart Recovery: Automatic & exit Cart Recovery Manual + whatsapp ads. Have deals automatically, and win back missed profits.

Order alerts & cod: Submit Order approval, Order monitoring, Cash on arrival updates via whatsapp crm. Satisfied Customers = Repeat company.

We know that choosing the right app can be daunting. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store.

If you think there's an excellent app worthy of this list, let us know, and we will look into it. Till then, happy growing!