Verloop.io

Verloop helps businesses deliver delightful experiences across channels. Their conversational AI platform uses advanced NLP and ML to automatically resolve customer issues with natural language. It allows you to replicate in-store assistance on your online store across channels.

Pros:

• Verloop allows you to leep track of your customer information like purchase history, location, previous chats — all in one place while you chat with them.
• You can keep your customers updated about orders, shipment, refunds and offers even before they ask.
• The bots learn from the conversational data generated by your customers and agents. And sse predictive analysis to understand customer behaviour and improve customer engagement.
• Verloop's dashboard allows you to get data in real-time and track your agents and bot’s KPIs. Giving you detailed insights, so you know what’s happening all the time. 

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Cons:

• It isn’t a tool built specifically for ecommerce. So it may not take into account the specific needs and requirements of your business. 
• It can take some time to set-up and figure out the tool. 
• Reviews suggest that the application can be a bit slow. And a lot of time is needed for new chats to load, switch between chats etc. which results in slower responses.