tawk.to Live Chat

tawk.to Live Chat

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tawk.to

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4.4
(
211
)
Free
App highlights:

Tawk.to is a Shopify live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. It is an ecommerce support tool that lets you monitor and chat with the visitors on your website, respond to support tickets, and create a help center to empower customers to help themselves. 

Pros:

  • With tools like Live Chat, Ticketing, a Knowledge Base, and video & voice add-ons, you have what you need to be there for customers when and where they need you most.
  • You can tag and assign conversations to members of your team and ensure the right person is responding at the right time. This means your agents can not only collaborate but also respond to queries with more context.
  • You can create knowledge bases for both your team as well as customers. This empowers your agents to perform better and allows customers to resolve their queries independently without talking to an agent. 
  • The price is probably the most attractive part of Tawk.to. You have all the basic features that this customer support tool offers for free. 


Cons:

  • Tawk.to isn’t built for ecommerce. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool.
  • Their interface isn’t exactly attractive nor straightforward to use. 
  • There have been many reports of issues with notifications not showing up. This could result in messages getting missed and responses delayed, which is the last thing your customers want.  
  • While the tool may be free, the features you get are quite limited and you'll need to purchase add-ons for multiple features including removing their company branding. 
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