Tidio Live Chat

Tidio is a great customer service tool to help ecommerce companies have better conversations with their customers. You can use Tidio to connect with your customers and solve their queries in a timely and efficient manner. It’s equipped with the features to help your agents manage customer support better.

Pros:

• Tidio enables you & your team to monitor conversations from live chat, messenger, and emails from one screen.
• Tidio’s live chat allows you to connect with visitors in real-time through customizable widgets.
• You can also automate the most frequently asked questions by your customers helping your agents save time.
• Tidio has integrations with most top business software that you’ll be using in your daily workflow. 

‍

Cons:

• Tidio is not a tool keeping ONLY ecommerce store owners in mind. This means your specific set of requirements can’t be met by using this tool.
• You can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio. 
• You can’t view messages from multiple properties on one Tidio tab, this could be extremely inconvenient if you’re managing multiple ecommerce stores. 
• Tidio’s ‘Communicator plan’ starts from $18/month but with an additional fee required for every additional user, this could work out to be quite expensive.