Tidio Live Chat

Tidio Live Chat

by

Tidio Ltd

No reviews
4.7
(
999
)
Free
App highlights:

Tidio is a great customer service tool to help ecommerce companies have better conversations with their customers. You can use Tidio to connect with your customers and solve their queries in a timely and efficient manner. It’s equipped with the features to help your agents manage customer support better.

Pros:

  • Tidio enables you & your team to monitor conversations from live chat, messenger, and emails from one screen.
  • Tidio’s live chat allows you to connect with visitors in real-time through customizable widgets.
  • You can also automate the most frequently asked questions by your customers helping your agents save time.
  • Tidio has integrations with most top business software that you’ll be using in your daily workflow. 

Cons:

  • Tidio is not a tool keeping ONLY ecommerce store owners in mind. This means your specific set of requirements can’t be met by using this tool.
  • You can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio. 
  • You can’t view messages from multiple properties on one Tidio tab, this could be extremely inconvenient if you’re managing multiple ecommerce stores. 
  • Tidio’s ‘Communicator plan’ starts from $18/month but with an additional fee required for every additional user, this could work out to be quite expensive.
Omnichannel Helpdesk + WhatsApp Marketing Software
Try DelightChat, the omnichannel helpdesk that helps you manage WhatsApp, Instagram, FB, Emails & Live Chat from one dashboard.

We also offer WhatsApp Marketing features such as broadcasts, abandoned cart recovery and more using the Official API. Free Green Tick application to Meta.
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