The self-service widget makes it easy to automatically handle "order status" queries that come in every day.
With DelightChat's widget on your ecommerce store, your customers can get the tracking URL and information of their last order in a few seconds, without any external support. The widget also gives your visitors a contact form, Help Center articles and live chat, all in one place. To set it up: 1. Connect your Shopify store to DelightChat (Settings > Integrations), if you have not done this yet. 2. Go to Settings and open “Live Chat, Self-Service Widget”. If you have more than one store, click “Edit” next to your store. 3. Under “Step 1 - Enable ‘Self Serve Widget’ App Embed”, click “Enable App Embed”. In the Shopify theme editor that opens, click the App embeds icon, switch on “Self Serve Widget” and click Save in Shopify. 4. Go back to DelightChat. Under “Step 2 - Verify Integration”, click “Verify Integration”. 5. On the “Basic Settings” tab, switch “Self-Service Widget Status” to ON. 6. Use the other tabs (Appearance, Contact Form, Order Status, Help Center, Live Chat) to choose what your visitors see. Click “Save” on each tab you change. You do not need to copy any code into your theme.
Step-by-step guide:
It's super easy to set up but in case you need further help, check out the video below.
Want to see the self-service widget in action? Check out our fully-interactive live demo of the widget.
