Great DTC brands trust us with their customer support

Deliver the ultimate customer experience with DelightChat’s omnichannel team inbox.

Be present for your customers, wherever they are.

Be present for your customers, wherever they are.

Keep your customers delighted by responding to their queries on Email, Live Chat, Facebook, and Instagram in no time.
Collaborate with your team, without going anywhere else.

Collaborate with your team, without going anywhere else.

Easily collaborate with your teammates by assigning relevant tickets and leaving private notes within customer conversations.
Reply to your customers in a jiffy.

Reply to your customers in a jiffy.

Answer frequently asked questions instantly with Fast Replies, a feature that lets you save responses to repetitive queries.
Keep track of context by tagging conversations.

Keep track of context by tagging conversations.

With tagging, you can segregate the most crucial customer conversations from the general ones. For example, if you have a VIP list of customers, you can tag them to prioritize their conversations.
Detailed information about your customers at a glance.

Detailed information about your customers at a glance.

With deep Shopify integration, you can find all your customer information up-to-date and in one place. This helps you to have further context while replying to a customer.
Always modify the correct order.

Always modify the correct order.

You can seamlessly edit, refund, duplicate or cancel your customer’s order in seconds, right from your dashboard. Besides that, you will never modify the wrong order as we’re deeply integrated with Shopify.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
Studio Y
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
Fabric Pandit
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Ready to simplify your customer support operations?