Manage your store’s customer service with a shared inbox.
Respond to your customers across channels, seamlessly collaborate with your team and stay productive while delivering delightful customer support for your ecommerce business.
1000+ great DTC brands trust us with their business
Deliver the ultimate customer experience with DelightChat’s omnichannel team inbox.
Be present for your customers, wherever they are.
Keep your customers delighted by responding to their queries on Email, Live Chat, Facebook, and Instagram in no time.
Collaborate with your team, without going anywhere else.
Easily collaborate with your teammates by assigning relevant tickets and leaving private notes within customer conversations.
Reply to your customers in a jiffy.
Answer frequently asked questions instantly with Fast Replies, a feature that lets you save responses to repetitive queries.
Keep track of context by tagging conversations.
With tagging, you can segregate the most crucial customer conversations from the general ones. For example, if you have a VIP list of customers, you can tag them to prioritize their conversations.
Detailed information about your customers at a glance.
With deep Shopify integration, you can find all your customer information up-to-date and in one place. This helps you to have further context while replying to a customer.
Always modify the correct order.
You can seamlessly edit, refund, duplicate or cancel your customer’s order in seconds, right from your dashboard. Besides that, you will never modify the wrong order as we’re deeply integrated with Shopify.
1000+ customers say DelightChat is powerful, easy-to-use, and provides fast support 😍
Pashtush
This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail. The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.
Studio Y
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
STAC Fine Jewellery
The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
Shop Curls
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Ritualistic
Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Theater
Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!
Ready to streamline customer support & grow your revenues?
