JivoChat is an all-in-one business messenger that teams use to talk to customers everywhere: live chat, phone, email, and social. Their features aim to boost your support team’s efficiency and communication opportunities.
View who’s visiting, which webpages they are viewing, and which domain they are coming from.
You can score your chat service quality and use their analytics to identify areas you can improve on.
See the messages that visitors are typing even before they hit “send.”
Transfer and invite colleagues to participate in open support chats with customers.
Many of the key features aren’t available in their free plan.
Their per agent pricing model could work out quite expensive if you have multiple agents managing support.
It doesn't support rules and automation.
There have been reviews suggesting that it can be hard to get support to look into and resolve your issues.
Grow your D2C brand with an omnichannel helpdesk that streamlines messages across all support channels like WhatsApp, Instagram, FB, Email & Live Chat. And also helps you grow revenues through WhatsApp Marketing. Learn More.