JivoChat Live Chat

JivoChat is an all-in-one business messenger that teams use to talk to customers everywhere: live chat, phone, email, and social. Their features aim to boost your support team’s efficiency and communication opportunities.

Pros:

• View who’s visiting, which webpages they are viewing, and which domain they are coming from.
• You can score your chat service quality and use their analytics to identify areas you can improve on.
• See the messages that visitors are typing even before they hit “send.”
• Transfer and invite colleagues to participate in open support chats with customers.

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Cons:

• Many of the key features aren’t available in their free plan. 
• Their per agent pricing model could work out quite expensive if you have multiple agents managing support.
• It doesn't support rules and automation. 
• There have been reviews suggesting that it can be hard to get support to look into and resolve your issues.