DelightChat allows you to manually raise a ticket for a customer that did not connect on any of the existing integrated channels. Here’s how:
1. From the left panel, click on your Outside DelightChat channel (the name you gave it when you added it). Thisis how you integrate the Outside DelightChat Channel.
2. Above the list of tickets, on the top, click on [Create new ticket].
3. In the pop-up window, fill in the various input fields, Customer Name (search by customer or order ID), Type of Issue, Reported Via and Issue Description. All four are required. Then click [Create Ticket]
4. The ticket, once created will now appear on the main panel like this:
