DelightChat allows you to manually raise a ticket for a customer that did not connect on any of the existing integrated channels. Here’s how:
1. From the left panel, click on the Outside DC. This is how you integrate the Outside DelightChat Channel.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60af96c0aa349a733f1ca8e8_wd12f4c6-T1aId9ofCYFGMEB5X2PcYYhsfOf8-KSZwkuM6yiruHCCO91N3lSRseU1XjKxKv24yC_YYeaTBschnllfxmSD9KjmPiLhd2JLziTS3fSlGBIX22HAS8tQXTT_TB_Fj-o.png)
2. Above the list of tickets, on the top, click on [Create new ticket].
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60af96c1bdf9cfcdaf6ab5de_tZftTBYKrUjoIPSTUrolqileapTitKpteqSbpkmW5rFUQID0Gc9dkmIuCgQz_bxBTZqpvRw7-6QiZNgfw7FcMlEb0fNTqXynzNe2CQM6YKRLA1KM7E6pLK7wZwa2C8j94zncymxr.png)
3. In the pop-up window, fill in the various input fields, like customer name, type of issue, and click [Create ticket]
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60af96c1811f813d9d5f45f0_Rsx9n1VQ6jWwMZ0UAZpQDp026RAaDuLg2H2vWBmdC6krdhe9cy5ke3SCL214aYqsrls1uXVCVch3bKITr_KUorVq8RrpUK1BT-e9a8jPMeeKndyDAh3Z8T2EKEy_M9pH5k-YW5cZ.png)
4. The ticket, once created will now appear on the main panel like this:
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60af96c2b79677bc72a638c4_jxmtxSe29xqLzYHkhyUX73ECOu3oF_gmbsjsr620cf4cucP3FxA5ymeEOBPvfI9NAMeo2gbLzgdMnBzOgcaxgXxIHe9YgRtFPOZLv5RY5yqJ_py37Yi-ZVwWJGjJUBzzlYLOwBkP.png)