Order Confirmation is one of the most basic ways to engage new customers of your business or ecommerce brand.
When used smartly, the order confirmation message can be used to really onboard a first-time customer. You could:
- thank them for trusting you
- redirect them to your Instagram or Facebook social media handles
- ask them to join a private community
and more, if you get creative.
With DelightChat, you can send automated order confirmation messages using the Official WhatsApp API for Shopify stores.
Send Order Confirmation via WhatsApp API
If you already have your WhatsApp API access from DelightChat, we can set up your order confirmation automation in just 2 minutes!
If you prefer a text + screenshots guide, read on.
Step 1: Open DelightChat
Open WhatsApp Marketing > Automations in the app and select the automation from the list.
Step 2: Configure Message Sending Delay
The minimum time to send the order confirmation message is 1 minute.
Step 3: Select Message Template
With DelightChat, you can create WhatsApp message templates according to your requirements, and if they get approved, you can use them anywhere such as the WhatsApp Order Confirmation automation.
Our app also auto-applies default message templates for all our customers, so that you are ready to go as soon as you are live on DelightChat.
In this example, we have configured the 'Order Confirmation with CTA Upsell' default template. It's a simple way to thank your new customers by giving them a discount on their next purchase.
In this template, we can configure
- Customer's Name to personalise the message
- Upsell the customer with an automatic discount code in % (you can manually enter a coupon too)
- A CTA button that sends your customer to the Order Status page
Step 4: Enable WhatsApp Order Confirmation Automation
When you're done configuring this automation, just select the Enable toggle and click the [Save] button.
WhatsApp Order Confirmation Analytics
Sending order confirmation messages is fine. You would also want to see if there's any ROI to sending these messages.
DelightChat let's you track the following metrics in analytics:
- Messages successfully sent, delivered, read
- Orders placed after receiving the order confirmation message
- Value of orders, directly matched with your Shopify store data via the integration
You can also download the analytics data and analyze it further, such as seeing the exact order IDs that got placed using the upsell coupon code, phone numbers where the message got delivered or failed etc.
New to DelightChat? Let's get you started with sending WhatsApp Order Confirmation messages. Sign up today!