How does DelightChat compare to its competitors?

We want ecommerce merchants to choose the best customer support software for their online stores.

DelightChat has all the features you need, without breaking the bank.

Manage all your support channels from one screen
Respond to all your customer queries on Live Chat, Email, Instagram, and Facebook using DelightChat.
Collaborate with your team in real-time
Avoid duplicate replies, assign tickets, create custom tags, and easily filter conversations to delight your customers with unparalleled customer service, all from one screen.
Get access for your whole team
Add all your team members, manage all your orders, and add all your apps into one single account without having to worry about seat-sharing and the likes. All DelightChat plans support unlimited agents.
Connect all your Shopify stores
Have multiple stores? No worries! Connect all your Shopify stores to one single account, at no additional cost.
Gain insights on your agents’ performances
Get insightful metrics on who’s handling your tickets, how long they’re taking, and how effectively they’re dealing with them to help your agents perform better.
Enjoy delightful service from a caring team
We take customer support seriously. That shouldn’t come as a surprise, right? Whether you’re on a free or paid plan, our team will make sure all your queries are handled quickly and efficiently.
See how DelightChat stacks up when compared to leading ecommerce help desk solutions.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

Pashtush
This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.
Studio Y
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
STAC Fine Jewellery
The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
Shop Curls
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Ritualistic
Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Theater
Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Ready to simplify your customer support operations?