250+ great DTC brands trust us with their business

We’d like to tip our hats to the team at UVdesk.

They have done a great job in building a product that empowers ecommerce businesses & marketplaces to manage customer support. And if you’re here evaluating UVdesk alternatives like DelightChat, then you’re already on the right track for finding tools that empower your brand to deliver delightful customer service.

So what’s the difference between UVdesk vs DelightChat?

Sure, we’ll have differences in the way our product is implemented, its design, certain feature set, and more of which you can find out about in the post below.

But one reason stands out more than anything else. The one reason to rule them all.

It is our DNA.

The founding team at DelightChat initially built software for small ecommerce and DTC brands. From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up.

That’s why you’ll find DelightChat to be designed for ease-of-use (small business owners have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Top reasons why DTC brands choose DelightChat over UVdesk.

Top reasons why DTC brands choose DelightChat over UVdesk.

Reason #1

Flawlessly deliver the best customer service

Are you tired of clunky, inconvenient & badly designs? Yeah, us too. That’s why we created DelightChat, a customer service tool designed for the ecommerce industry that’s both pleasing to the eyes and super simple to use. 

With DelightChat you can respond to your customer queries & collaborate with your team, all from a single screen. No need to from one tab to another just to respond to a simple query. 

Reason #2

Best-in-class features while being affordable

Every ecommerce business is different. The needs vary across the spectrum.  At DelightChat, we’ve taken that into account & built an exhaustive set of features that cater to a  variety of ecommerce & DTC stores. 

Even though UVdesk has an open-source version, the feature set isn’t enough to enable ecommerce customer support at its best. But we come prepared. DelightChat is equipped with a multi-channel helpdesk, team collaboration, deep integrations with Shopify & other apps - you think it, we already have it. 

Reason #3

Collaborate with your team within the app

Up until now, you’d either be collaborating with your team over WhatsApp or Slack sharing customer query screenshots, or jumping between tickets in UVdesk to resolve a simple customer complaint.

With DelightChat, you can collaborate with your team and respond to customer queries - all from a single screen. No need to hop between different tabs or get lost within the tool itself. 

Reason #4

Connect all your Shopify stores in one account

If you run multiple ecommerce stores on Shopify, you need to create an account for each of them on UVdesk. Do you know what that means? Added hours of inefficiency and loss of hours and productivity just because you need to jump between tabs to manage customer support for more than one store at the same time. 

We can imagine the pain of managing multiple customer support tools if you run more than one ecommerce store. Hence, you never have to worry about paying extra to add more than one Shopify store to DelightChat. Add one or ten or all your stores to the same account.

Reason #5

Add one or a hundred users, the cost remains the same 

We don’t hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create a “smart” pricing model that you will need 6 days and 7 nights to unravel. 

Our plans are based on the number of conversations you have with your customers. Feel free to add any number of your teammates, manage all your orders, and add all the essential apps into the account. At the end of it all, you just pay a simple subscription fee every month. 

Reason #6

Seamless integration with Shopify and other necessary apps

You don’t have time to bounce around different apps to find the necessary information. DelightChat embodies that idea by having deep Shopify integrations so that you can be productive from the start. We also integrate with all the major ecommerce applications, thus adding another layer of productivity augmentation. 

Need to know more? Here’s an example: our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin dashboard. Deep Shopify integrations ensure peace of mind that you will always modify the correct order.

Reason #7

Intended to be a Conversation-first tool

Most ecommerce tools are created as a ticketing system. If someone reports a problem, a ticket is generated and you solve it. But customers are not just tickets, are they? 

That’s why we have built DelightChat as a conversation-first tool. The tool’s UI & UX drives you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying via email, it feels like you’re just chatting with your customer.

Reason #8

Barely a couple of minutes to set it up

You can start using DelightChat in no time. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.

We built DelightChat to be self-serve. According to our beta customers, you can figure out the basic operations within a couple of minutes.

Reason #9

Extraordinary support from a small & caring team

We noticed at our previous company SuperLemon that SMB ecommerce brands don’t get the customer service they deserve. They either have to wait 24 hours for someone to answer their query, or they need to ‘figure’ it out themselves.

At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and although we’re a small team (<10 members), we always put you first.

All the features you need from an ecommerce helpdesk.

Tags tickets and keep track
Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".
Respond instantly to common queries
Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Set User Roles & Permissions
Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.
Manually create new tickets
Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.
Mobile app to go
Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes
We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.
Fast and dedicated support
You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.
14-day free trial, affordable pricing
We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

Pashtush
This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.
Studio Y
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
STAC Fine Jewellery
The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
Shop Curls
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Ritualistic
Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Theater
Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!