Deliver unequaled customer support from a single screen
Do boring, clunky, and poorly designed tools bother you? Well, it does bother us. That’s why we created DelightChat, a customer service tool designed for the ecommerce industry that’s both pleasing to the eyes and quite simple to use.
With DelightChat you can respond to your customer queries, collaborate with your team & perform certain Shopify admin operations, all from a single screen. No need to jump around tabs just to respond to a customer query.
Built for ecommerce brands
Zendesk is a great customer support platform but it’s built for any and every industry you can think of (yes, that one as well). It doesn’t take into account the unique problems an ecommerce store faces every day.
But as for DelightChat, we were born to solve the customer support management issues an SME ecommerce business face daily. Our robust set of features like team collaboration, conversation-first approach, deep Shopify integration enable us to provide the best possible solution for budding DTC & ecommerce companies.
Feature-rich but inexpensive
Your business is unique and the way you handle customer service might be different from your peers. With a diverse set of features, DelightChat caters to all kinds of SMB ecommerce & direct-to-consumer brands. Multi-channel helpdesk, team collaboration, deep integrations with Shopify & other apps - we got it all.
But unlike Zendesk, we don’t charge by the number of reps you onboard. Heck, you can onboard your whole team. We simply charge by the number of conversations you have with your customers in a month. That helps you to onboard your entire team on DelightChat where you can collaborate & solve customer queries together.
Collaborate with your team without the annoying back & forth
Up until now, we assume that you used to collaborate with your team over WhatsApp or Slack by sharing customer query screenshots. Or, you’d be jumping between tickets within Zendesk to resolve a simple customer complaint.
With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to juggle between different tabs or lose your way within the tool itself.
We’ll never charge extra if you add more users
We don’t hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create a “smart” pricing model that you will need 6 days and 7 nights to unravel.
Unlike Zendesk, our plans are based on the number of conversations you have with your customers in a month. Add all your teammates, manage a million orders (or more), and connect all your favorite apps into the account. You still just pay a straightforward monthly subscription fee.
Directly integrates with Shopify and other apps
With Zendesk, you have to switch between tools to fetch the necessary information to solve a ticket. That’s not the case with us. DelightChat solves that problem by deeply integrating with Shopify and other important ecommerce applications.
For example, before DelightChat, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin dashboard. Deep Shopify integrations mean peace of mind that you will always modify the correct order.
Most ecommerce tools are predominantly designed as a ticketing system. If someone reports a problem, a ticket gets generated and you solve it. But your customers are humans and not just an assigned number in your support tool.
That’s why we have built DelightChat as a conversation-first tool. The app interface gears you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying to an email, it feels like you’re right there having a real conversation with your customer. How cool is that feeling?
Connect all your Shopify stores
We can feel the pain of managing multiple customer support tools if you run more than one ecommerce store. Running more than one ecommerce business on Shopify? Connect them all and deliver delightful customer support from a single screen.
Barely any setup time
Unlike Zendesk where you jump through hoops to even start using the tool, you can start using DelightChat in no time. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.
We built DelightChat to be self-serve. That means you sign-up and start using it without anyone’s help. Our beta customers say that they could figure out the basic operations within a couple of minutes.
Unrivaled support from a small & caring team
We noticed this at our previous company SuperLemon that bigger companies like Zendesk don’t care much for SME ecommerce brands. They either have to wait a minimum of 24 hours for someone to answer their query, or they’re left to fend for themselves.
At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and since we’re a small team (<10 members), we always put you first.