What's the difference between Zendesk and DelightChat?
Zendesk is a generic one size fits all support tool for any and every industry you can think of. It isn’t made for ecommerce. And this means it doesn’t take into account the unique problems and specific needs of your ecommerce business.
On the other hand, DelightChat was made to solve the customer support management issues an SME ecommerce business face. Our robust set of features like team collaboration, conversation-first approach, deep Shopify integration enable us to provide the best possible solution for budding DTC companies like yours.