Richpanel Alternative: Why go with DelightChat?

Stop worrying about order limits while you manage customer support & collaborate with your team easily.

We’d like to tip our hats to the team at Richpanel.

They have done a great job in building a product that empowers large ecommerce brands to manage customer support. And if you’re here evaluating Richpanel alternatives like DelightChat, then you’re already on the right track for finding tools that empower your brand to deliver delightful customer service.

So what’s the difference between Richpanel vs DelightChat?

Sure, we’ll have differences in the way our product is implemented, its design, certain feature set and more of which you can find out about in the post below.

But one reason stands out more than anything else. The one reason to rule them all.

It is our DNA.

The founding team at DelightChat initially built software for small ecommerce and DTC brands. From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up.

That’s why you’ll find DelightChat to be designed for ease-of-use (small business owners have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Top reasons why DTC brands choose DelightChat over Richpanel.

Reason #1

Deliver the best customer support from a single screen

Are you tired of clunky, inconvenient & aesthetically unpleasing designs? We are too. That’s why we created DelightChat, a customer service tool designed for the ecommerce industry that’s both pleasing to the eyes and super simple to use. 

With DelightChat you can respond to your customer queries & collaborate with your team, all from a single screen. No need to from one tab to another just to respond to a simple query. 

Reason #2

Power-packed with features yet affordable

Every ecommerce business is different. With different models come different needs.  At DelightChat, we’ve built a diverse set of features that cater to a  variety of ecommerce & DTC stores. Omnichannel helpdesk, team collaboration, deep integrations with Shopify & other apps - you think it, we already have it. 

Now for the best part. We’re at least 2x cheaper than Richpanel across all the plans. No, we’re not crazy but a bit of a mission-fanatic. And our mission is to empower the smaller ecommerce brands to scale their business through delightful customer service.

Reason #3

Collaborate with your team minus the back & forth

Up until now, you’d either be collaborating with your team over WhatsApp or Slack sharing customer query screenshots or jumping between tickets in Richpanel to resolve a simple customer complaint. Bad collaboration on Richpanel. 

With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to hop between different tabs or get lost within the tool itself. 

Reason #4

Connect all your Shopify stores

Richpanel caps the number of stores you can add across all their plans. In their lowest plan, you can just add one store. 

We can imagine the pain of managing multiple customer support tools if you run more than one ecommerce store. Hence, you never have to worry about paying extra to add more than one Shopify store to DelightChat. Add one or ten or all your stores to the same account. 

Reason #5

No ceiling on orders processed

Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month. 

We think that’s too limiting. What if you process more (or lesser) orders in a month? It’s not feasible to upgrade your plan. That’s why we decided to remove this ridiculous limitation altogether. You can process as many orders as you want on DelightChat; don’t let that hold you back!

Reason #6

We’ll never charge you for adding more users 

We don’t hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create a “smart” pricing model that you will need 6 days and 7 nights to unravel. 

Our plans are based on the number of conversations you have with your customers. Feel free to add any number of your teammates, manage all your orders, and add all your apps into the account. At the end of it all, you just pay a simple subscription fee every month. 

Reason #7

Directly integrates with Shopify and other apps

You don’t have time to waddle around different apps to find the necessary information. DelightChat embodies that idea by providing you with deep Shopify integrations so that you can be productive from the get-go. We also integrate with all the major ecommerce applications, thus adding another layer of productivity enhancement. 

More info on this? For example, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin dashboard. Deep Shopify integrations ensure peace of mind that you will always modify the correct order.

Reason #8

Designed to be a conversation-first tool

Most ecommerce tools are created as a ticketing system. If someone reports a problem, a ticket is generated and you solve it. But customers are not just tickets, are they? 

That’s why we have built DelightChat as a conversation-first tool. The tool’s UI & UX drives you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying via email, it feels like you’re just chatting with your customer.

Reason #9

Almost no setup time

You can start using DelightChat in no time. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.

We built DelightChat to be self-serve. According to our beta customers, you can figure out the basic operations within a couple of minutes.

Reason #10

Exceptional support from a small & caring team

We noticed at our previous company SuperLemon that SMB ecommerce brands don’t get the customer service they deserve. They either have to wait 24 hours for someone to answer their query, or they need to ‘figure’ it out themselves.

At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and although we’re a small team (<10 members), we always put you first.

Turn customers into brand advocates with stellar customer service.

With DelightChat, you can manage customer service with your teammates from a single screen. Sign-up today and get 90 days free access