250+ great DTC brands trust us with their business

We’d like to tip our hats to the team at Freshchat.

They have done a great job in building a product that empowers large ecommerce brands to manage customer support. And if you’re here evaluating Freshchat alternatives like DelightChat, then you’re already on the right track for finding tools that empower your brand to deliver delightful customer service.

So what’s the difference between Freshchat and DelightChat?

Sure, we’ll have differences in the way our product is implemented, its design, certain feature set, and more of which you can find out about in the post below.

But one reason stands out more than anything else. The one reason to rule them all.

It is our DNA.

The founding team at DelightChat initially built software for small ecommerce and DTC brands. From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up.

That’s why you’ll find DelightChat to be designed for ease-of-use (small business owners have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Top reasons why DTC brands choose DelightChat over Freshchat.

Top reasons why DTC brands choose DelightChat over Freshchat.

Reason #1

Created for ecommerce merchants

Freshchat is definitely a great customer chat platform but a full-fledged customer support tool nor is it made for ecommerce. It takes into account the general customer service problems any industry faces and not the ones that are unique to the ecommerce industry.

That’s not us. DelightChat was born to solve the customer support management problems that an SME ecommerce business face daily. Our exhaustive list of features like team collaboration, conversation-first approach & deep Shopify integrations enables us to provide the best possible solution for small DTC & ecommerce companies.

Reason #2

Provide the best possible customer support from a single screen

Do boring, clunky, and unattentively designed tools bother you? Well, it does bother us. That’s why we decided to create DelightChat, a customer service tool designed for ecommerce merchants that’s both good to look at and super simple to use. 

With DelightChat you can respond to your customer queries, collaborate with your team & perform Shopify admin operations, all from a single screen. No need to roam around just to respond to a customer query. 

Reason #3

All the features you need without going broke

The way you handle customer service might be different from others. With a robust set of features, DelightChat caters to all kinds of SMB ecommerce & direct-to-consumer businesses. Multi-channel helpdesk, team collaboration, deep integrations with Shopify & other apps - we have it all.

But unlike Freshchat, we don’t have a limit on the number of team members you can onboard or the number of unique visitors you can reach in a month. Heck, go ahead and add your whole team. Reach a million unique visitors. We won’t bother you. We simply charge by the number of conversations you have with your customers in a month. That helps you to onboard your entire team (if you want) on DelightChat where you can seamlessly collaborate & solve customer queries together. 

Reason #4

Seamlessly collaborate with your team with zero back & forth

To date, we assume that you used to collaborate with your team over WhatsApp or Slack by sharing customer query screenshots. Or, you’d be jumping between tickets within Freshchat to resolve a simple customer query. 

With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to juggle between different tabs or lose your way within the tool itself. 

Reason #5

We’ll never charge you for adding extra teammates

We would never hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create an “intelligent” pricing model that you will need 6 days and 7 nights to unravel. 

Unlike Freshchat, our plans are based on the number of conversations you have with your customers in a month. Add all your teammates, manage 2 million orders (or more), and integrate all your favorite apps into the account. All this for a simple subscription fee that you pay every month.

Reason #6

Seamlessly integrates with Shopify and other apps

With Freshchat, you have to switch between tools to fetch the necessary information to solve a ticket. Plus, it’s not built for ecommerce and hence doesn’t have direct integrations. That’s not the case with us. DelightChat solves that problem by deeply integrating with Shopify and other important ecommerce applications.

For example, before DelightChat, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin. With deep Shopify integrations, we guarantee the peace of mind that you will always modify the correct order.

Reason #7

Conversation-first design

Most support tools are designed to function as a ticketing system. If someone reports an issue, a ticket gets generated and you solve it. But your customers are humans and not just a ticket. 

That’s why we have built DelightChat as a conversation-first tool. Our app interface propels you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying to an email, it feels like you’re right there having a real conversation with your customer.

Reason #8

Add one or all your stores into the same account

We know the pain of managing multiple customer support tools if you run more than one ecommerce store. If you’re running more than one Shopify store, connect them all in the same account. That way you can upgrade your productivity and save countless hours by managing customer support for all your stores from a single screen. 

Reason #9

Barely any setup time

Most tools don’t make it easy to get it up and running. Either it’s too complicated to understand or it’s not well designed. If you’re dealing with such a tool, check out DelightChat. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.

We built DelightChat to be self-serve. That means you sign-up and start using it without anyone’s help. Our beta customers say that they could figure out the basic operations within a couple of minutes.

Reason #10

Impeccable support from a small & caring team

We noticed this at our previous company SuperLemon that bigger companies like Freshchat don’t care much for SME ecommerce brands. They either have to wait a minimum of 24 hours for someone to answer their query, or they’re left to fend for themselves.

At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and since we’re a small team (<10 members), we always put you first.


All the features you need from an ecommerce helpdesk.

Tags tickets and keep track
Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".
Respond instantly to common queries
Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Set User Roles & Permissions
Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.
Manually create new tickets
Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.
Mobile app to go
Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes
We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.
Fast and dedicated support
You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.
14-day free trial, affordable pricing
We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

Pashtush
This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.
Studio Y
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
STAC Fine Jewellery
The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
Shop Curls
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Ritualistic
Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Theater
Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!