Great DTC brands trust us with their customer support

We’d like to tip our hats to the team at Front.

They have done a great job in building a product that empowers large ecommerce brands to manage customer support. And if you’re here evaluating Front alternatives like DelightChat, then you’re already on the right track for finding tools that empower your brand to deliver delightful customer service.

So what’s the difference between Front and DelightChat?

Sure, we’ll have differences in the way our product is implemented, its design, certain feature set, and more of which you can find out about in the post below.

But one reason stands out more than anything else. The one reason to rule them all.

It is our DNA.

The founding team at DelightChat initially built software for small ecommerce and DTC brands. From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up.

That’s why you’ll find DelightChat to be designed for ease-of-use (small business owners have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Top reasons why DTC brands choose DelightChat over Front.

Top reasons why DTC brands choose DelightChat over Front.

Reason #1

Designed keeping the ecommerce merchants in mind

Front is a great customer support platform but it’s not only built for ecommerce merchants. It takes into account the general customer service problems. Moreover, Front is designed around the email experience which isn’t very helpful for an ecommerce merchant as they receive support queries from different channels. 

That’s not us. DelightChat was born to solve the customer support management problems that an SME ecommerce business face daily Our exhaustive list of features like team collaboration, conversation-first approach & deep Shopify integrations enables us to provide the best possible solution for small DTC & ecommerce companies.

Reason #2

Manage support queries coming from anywhere & everywhere

Unsurprisingly, ecommerce stores get customer queries from 5 different channels (to say the least). Tools like Front aren’t equipped to handle this. For example, Front doesn’t provide support for Facebook replies and Instagram comments. 

That’s not the case for DelightChat. Be it Facebook, Messenger, live chat, Twitter, or Instagram, you can answer those support queries in no time, all from a single screen. You got that right; we’re a multi-channel ecommerce solution for customer support. 

Reason #3

One screen to rule customer support for your store

If a tool isn’t created for your specific use-case, does it bother you? Well, it does bother us. That’s why we decided to create DelightChat, a customer service tool designed for ecommerce stores that’s both good to look at, super simple to use & designed to handle ecommerce customer support.  

With DelightChat you can respond to your customer queries, collaborate with your team & perform Shopify admin operations, all from a single screen. No need to roam around just to respond to a customer query. 

Reason #4

Features you need without paying a hefty subscription fee

The way you handle customer service might be different from your peers. DelightChat caters to all kinds of SMB ecommerce & direct-to-consumer brands. Multi-channel helpdesk, team collaboration, deep integrations with Shopify & other apps - if you need it, we got it. 

But unlike Front, we don’t have a limit on the number of team members you can onboard or the number of unique visitors you can reach in a month. Heck, go ahead and add your whole team. We simply charge by the number of conversations you have with your customers in a month. 

Reason #5

Collaborate with your team right within the app

If you’ve been collaborating with your team over WhatsApp or Slack by sharing customer query screenshots, stop! 

With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to juggle between different tabs or lose your way within the tool itself. 

Reason #6

We’ll never charge when you add more team members

We would never hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create an “out-of-the-box” pricing model that you will need 6 days and 7 nights to understand. 

Unlike Front, our plans are based on the number of conversations you have with your customers in a month. Add all your teammates, manage 2 million orders (or more), and integrate all your favorite apps into the account. All this for a simple subscription fee that you pay every month.

Reason #7

DelightChat directly integrates with Shopify and other apps

With Front, you have to switch between tools to fetch the necessary information to solve a ticket. But that’s not us. DelightChat solves that problem by deeply integrating with Shopify and other important applications you use every day.

For example, before DelightChat, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin. With deep Shopify integrations, we guarantee the peace of mind that you will always modify the correct order.

Reason #8

Conversation-first design

Most ecommerce support tools are designed to function as a ticketing system. If someone reports an issue, a ticket gets generated and you solve it. But your customers are humans and not just a ticket number in your support tool. 

That’s why we have built DelightChat as a conversation-first tool. Our interface enables you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying to an email, it feels like you’re right there having a real conversation with your customer.

Reason #9

Add all your stores into the one account

We know the pain of managing multiple customer support tools if you run more than one ecommerce store. If you’re running more than one Shopify store, connect them all in the same account. 

That way you can upgrade your productivity and save countless hours by managing customer support for all your stores from a single screen. 

Reason #10

Barely any setup time

Most tools don’t make it easy for you to set it up. Either it’s too complicated to understand or it’s badly designed which makes you jump through hoops. If you’re suffering from such a tool, check out DelightChat. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.

We built DelightChat to be self-serve. That means you sign-up and start using it without anyone’s help. Our beta customers say that they could figure out the basic operations within a couple of minutes.

Reason #11

Unquestionable support from a small & caring team

We noticed this at our previous company SuperLemon that bigger companies like Front don’t care much for SME ecommerce brands. They either have to wait a minimum of 24 hours for someone to answer their query, or they’re left to fend for themselves.

At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and since we’re a small team (<10 members), we always put you first.

All the features you need from an ecommerce helpdesk.

Tags tickets and keep track
Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".
Respond instantly to common queries
Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Set User Roles & Permissions
Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.
Manually create new tickets
Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.
Mobile app to go
Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes
We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.
Fast and dedicated support
You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.
14-day free trial, affordable pricing
We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
Studio Y
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
Fabric Pandit
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!