Designed keeping the ecommerce merchants in mind
Front is a great customer support platform but it’s not only built for ecommerce merchants. It takes into account the general customer service problems. Moreover, Front is designed around the email experience which isn’t very helpful for an ecommerce merchant as they receive support queries from different channels.
That’s not us. DelightChat was born to solve the customer support management problems that an SME ecommerce business face daily Our exhaustive list of features like team collaboration, conversation-first approach & deep Shopify integrations enables us to provide the best possible solution for small DTC & ecommerce companies.
Manage support queries coming from anywhere & everywhere
Unsurprisingly, ecommerce stores get customer queries from 5 different channels (to say the least). Tools like Front aren’t equipped to handle this. For example, Front doesn’t provide support for Facebook replies and Instagram comments.
That’s not the case for DelightChat. Be it Facebook, Messenger, live chat, WhatsApp, Twitter, or Instagram, you can answer those support queries in no time, all from a single screen. You got that right; we’re a multi-channel ecommerce solution for customer support.
One screen to rule customer support for your store
If a tool isn’t created for your specific use-case, does it bother you? Well, it does bother us. That’s why we decided to create DelightChat, a customer service tool designed for ecommerce stores that’s both good to look at, super simple to use & designed to handle ecommerce customer support.
With DelightChat you can respond to your customer queries, collaborate with your team & perform Shopify admin operations, all from a single screen. No need to roam around just to respond to a customer query.
Features you need without paying a hefty subscription fee
The way you handle customer service might be different from your peers. DelightChat caters to all kinds of SMB ecommerce & direct-to-consumer brands. Multi-channel helpdesk, team collaboration, deep integrations with Shopify & other apps - if you need it, we got it.
But unlike Front, we don’t have a limit on the number of team members you can onboard or the number of unique visitors you can reach in a month. Heck, go ahead and add your whole team. We simply charge by the number of conversations you have with your customers in a month.
Collaborate with your team right within the app
If you’ve been collaborating with your team over WhatsApp or Slack by sharing customer query screenshots, stop!
With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to juggle between different tabs or lose your way within the tool itself.
We’ll never charge when you add more team members
We would never hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create an “out-of-the-box” pricing model that you will need 6 days and 7 nights to understand.
Unlike Front, our plans are based on the number of conversations you have with your customers in a month. Add all your teammates, manage 2 million orders (or more), and integrate all your favorite apps into the account. All this for a simple subscription fee that you pay every month.
DelightChat directly integrates with Shopify and other apps
With Front, you have to switch between tools to fetch the necessary information to solve a ticket. But that’s not us. DelightChat solves that problem by deeply integrating with Shopify and other important applications you use every day.
For example, before DelightChat, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin. With deep Shopify integrations, we guarantee the peace of mind that you will always modify the correct order.
Most ecommerce support tools are designed to function as a ticketing system. If someone reports an issue, a ticket gets generated and you solve it. But your customers are humans and not just a ticket number in your support tool.
That’s why we have built DelightChat as a conversation-first tool. Our interface enables you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying to an email, it feels like you’re right there having a real conversation with your customer.
Add all your stores into the one account
We know the pain of managing multiple customer support tools if you run more than one ecommerce store. If you’re running more than one Shopify store, connect them all in the same account.
That way you can upgrade your productivity and save countless hours by managing customer support for all your stores from a single screen.
Barely any setup time
Most tools don’t make it easy for you to set it up. Either it’s too complicated to understand or it’s badly designed which makes you jump through hoops. If you’re suffering from such a tool, check out DelightChat. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.
We built DelightChat to be self-serve. That means you sign-up and start using it without anyone’s help. Our beta customers say that they could figure out the basic operations within a couple of minutes.
Unquestionable support from a small & caring team
We noticed this at our previous company SuperLemon that bigger companies like Front don’t care much for SME ecommerce brands. They either have to wait a minimum of 24 hours for someone to answer their query, or they’re left to fend for themselves.
At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and since we’re a small team (<10 members), we always put you first.