Tawk.to Alternative: Why go with DelightChat?

Free tools are great until something goes wrong and you need support. Why risk it when you can get unparalleled support from our small and caring team.

We’d like to tip our hats to the team at Tawk.

They have done a great job in building a product that empowers companies across the spectrum to manage lead generation, help center & customer support via live chat. And if you’re here evaluating Tawk alternatives like DelightChat, then you’re already on the right track for finding tools that empower your brand to deliver delightful customer service.

So what’s the difference between Tawk vs DelightChat?

Sure, we’ll have differences in the way our product is implemented, its design, certain feature set, and more of which you can find out about in the post below.

But one reason stands out more than anything else. The one reason to rule them all.

It is our DNA.

The founding team at DelightChat initially built software for small ecommerce and DTC brands. From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up.

That’s why you’ll find DelightChat to be designed for ease-of-use (small business owners have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Top reasons why ecommerce brands choose DelightChat over Tawk.

Reason #1

Built to serve ecommerce business owners 

Tawk is predominantly a website chat platform built for everyone. It’s not a customer service tool in the first place, let alone for the ecommerce industry. 

That’s not us. DelightChat was born to solve the customer support management problems that an SME ecommerce business face daily. It’s a 360-degree customer service tool that comes with an exhaustive list of features like team collaboration, conversation-first approach & deep Shopify integrations that enable us to provide the best possible solution for small DTC & ecommerce companies.

Reason #2

A single screen to manage your entire customer support process

Do clunky, and counterintuitively designed tools bother you? Well, it does bother us. This is why we created DelightChat, a customer service tool designed for ecommerce merchants that’s both aesthetically pleasing and super simple to use. 

With DelightChat you can respond to your customer queries, collaborate with your team & perform Shopify admin operations, all from a single screen. No need to roam around just to respond to a customer query. 

Reason #3

Powerful features but cheaper

The way you handle customer service might be different from others. With a robust set of features, DelightChat caters to all kinds of SMB ecommerce & direct-to-consumer businesses. Multi-channel helpdesk, team collaboration, deep integrations with Shopify & other apps - we have it all.

Although Tawk is free to use, they lack the features you need to manage your store’s customer support. It’s not the case with DelightChat. Reiterating from above, we have everything from deep Shopify integrations to in-app team collaboration. Best part? We only charge by the number of conversations you have with your customers in a month. 

Reason #4

Effortlessly collaborate with your team 

To date, we assume that you used to collaborate with your team over WhatsApp or Slack by sharing customer query screenshots. Or, you’d be jumping between tickets within Tawk (or, outside of it) to resolve a simple customer query. Too much back & forth, isn’t it?

With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to juggle between different tabs or lose your way within the tool itself. 

Reason #5

We never charge for adding extra reps

We would never hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create a weird pricing model that you will need 6 days and 7 nights to demystify. 

Our plans are based on the number of conversations you have with your customers in a month. Add all your teammates, manage 100k orders (or more), and integrate all the necessary apps into the account. All this for a simple monthly subscription fee.

Reason #6

Direct integration with Shopify and other necessary apps

With Tawk, you have to switch between tools to fetch the necessary information to solve a ticket. Plus, it’s not built for ecommerce and hence doesn’t have direct integrations. That’s not the case with us. DelightChat solves that problem by deeply integrating with Shopify and other important ecommerce applications.

For example, before DelightChat, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin. With deep Shopify integrations, we guarantee the peace of mind that you will always modify the correct order.

Reason #7

Conversation-first design

Most support tools are designed to function as a ticketing system. If someone reports an issue, a ticket gets generated and you solve it. But your customers are humans and not just a ticket. 

That’s why we have built DelightChat as a conversation-first tool. DelightChat’s interface propels you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying to an email, it feels like you’re right there having a true conversation with your customer. 

Reason #8

Add one or all your stores into the same account

Do you have multiple Shopify stores? Suffering from the pain of creating multiple accounts on Tawk? Logging in separately, every single time? We get it.  

If you’re running more than one Shopify store, connect them all in the same account. That way you can level up your productivity and save countless hours by managing customer support for all your stores from a single screen. 

Reason #9

Little to no setup time

Most tools don’t make it easy to get it up and running. Either it’s too complicated to understand or it’s designed intuitively. If you’re still working with such a tool, check out DelightChat. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.

We built DelightChat to be self-serve & we’ll continue to maintain that stature. That means you sign-up and start using it without anyone’s help. Our beta customers say that they could figure out the basic operations within a couple of minutes.

Reason #10

Faultless support from a small & caring team

We noticed this at our previous company SuperLemon that bigger companies like Tawk don’t care much for SME ecommerce brands. They either have to wait a minimum of 24 hours for someone to answer their query, or they’re left to fend for themselves.

At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and since we’re a small team (<10 members), we always put you first.


Turn customers into brand advocates with stellar customer service.

With DelightChat, you can manage customer service with your teammates from a single screen. Sign-up today and get 90 days free access