Gorgias Alternative: Why choose DelightChat?

Get all the features you need and manage all the conversations you have for a fraction of the price!

Great DTC brands trust us with their customer support

What’s the difference between Gorgias vs DelightChat?

The team at DelightChat initially built software for small ecommerce and DTC brands.

From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up. That’s why you’ll find DelightChat to be designed for ease-of-use with an affordable pricing model.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Same features. Radically affordable pricing.

DelightChat gives all its features to all users, across all plans. No restrictions, no breaking the bank.

How DTC brands can elevate customer service using DelightChat

Be present for your customers, wherever they are

Reply instantly on every channel your customers use, be it Email, Live Chat, Facebook, or Instagram. DelightChat makes support easier and more streamlined for your entire team.

Collaborate with your team from one single dashboard

Tag team members in private comments, assign tickets, share screenshots, and set reminders to follow-up with customers in a few clicks. Everything you need to collaborate with your team, without going anywhere else.

Easily view and edit customer data

Find up-to-date customer & order information synced with your Shopify store within the dashboard. Customer asking you for the tracking link? Share it in 5 seconds.

How DTC brands can elevate customer service using DelightChat


All the features you need from an ecommerce helpdesk.

Tags tickets and keep track
Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".
Respond instantly to common queries
Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Set User Roles & Permissions
Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.
Manually create new tickets
Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.
Mobile app to go
Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Tilfi loves DelightChat!

“Now we can actually get to inbox zero and be rest assured that all customer queries that needed attending to has been attended.”
Sudarshana & Parina
Tilfi.com

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes
We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.
Fast and dedicated support
You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.
14-day free trial, affordable pricing
We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!

We hope these resolve the doubts you have while comparing Gorgias and DelightChat if you’re still on the fence.