Gorgias Alternative: Why go with DelightChat?

Get all the features you need and manage all the conversations you have for less than half the price!

We’d like to tip our hats to the team at Gorgias.

They have done a great job in building a product that empowers large ecommerce brands to manage customer support. And if you’re here evaluating Gorgias alternatives like DelightChat, then you’re already on the right track for finding tools that empower your brand to deliver delightful customer service.

So what’s the difference between Gorgias vs DelightChat?

Sure, we’ll have differences in the way our product is implemented, its design, certain feature set and more of which you can find out about in the post below.

But one reason stands out more than anything else. The one reason to rule them all.

It is our DNA.

The founding team at DelightChat initially built software for small ecommerce and DTC brands. From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up.

That’s why you’ll find DelightChat to be designed for ease-of-use (small business owners have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Top reasons why DTC brands choose DelightChat over Gorgias.

Reason #1

Provide stellar customer support from a single screen

Are you tired of clunky, boring & aesthetically unpleasing designs? We are too. That’s why we created DelightChat, a customer service tool designed for the ecommerce industry that’s both pleasing to the eyes and super simple to use.

With DelightChat you can respond to your customer queries & collaborate with your team, all from a single screen. No need to stray away from the dashboard to a different tab.

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Reason #2

All the features you need without breaking the bank

Every ecommerce business has a unique way to handle customer service. With a robust set of features, DelightChat caters to all kinds of SMB ecommerce businesses. Omnichannel helpdesk, team collaboration, deep integrations with Shopify & other apps - you name it, we got it.

But the best part? We’re at least 2x cheaper than Gorgias for every plan. You may think, “Are they nuts? Just giving away all these features at this cost?” Well, yes. We’re fortunately not crazy but a bit of a mission-fanatic. And our mission is to empower the smaller ecommerce brands to scale their business through delightful customer service.

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Reason #3

Collaborate with your team without the usual back & forth

Up until now, you’d either be collaborating with your team over WhatsApp or Slack sharing customer query screenshots, or jumping between tickets in Gorgias to resolve a simple customer complaint.

With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to juggle between different tabs or get lost within the tool itself.

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Reason #4

No limit on users, ever

We don’t hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create a “smart” pricing model that you will need 6 days and 7 nights to unravel.

Our plans are based on the number of conversations you have with your customers in a month. Add any number of your teammates, manage all your orders, and add all your apps into the account. You still just pay a simple monthly subscription fee.

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Reason #5

Deep integrations with Shopify and other apps

Like we mentioned before, we know you’re busy and you don’t have time to waddle around different apps to find the necessary information. DelightChat embodies that idea by having deep integrations with Shopify and other necessary ecommerce applications.

Before DelightChat, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin dashboard. Deep Shopify integrations mean peace of mind that you will always modify the correct order.

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Reason #6

Conversation-first tool

Most ecommerce tools are predominantly designed as a ticketing system. If someone reports a problem, a ticket gets generated and you solve it. But customers are not just tickets, are they?

We decided to change that. That’s why we have built DelightChat as a conversation-first tool. The app interface gears you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying via email, it feels like you’re right there chatting with your customer.

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Reason #7

Connect all your Shopify stores

We can imagine the pain of managing multiple customer support tools if you run more than one ecommerce store. Connect all your Shopify stores to a single DelightChat account, at no additional cost.

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Reason #8

Little to no setup time

You can start using DelightChat in no time. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.

We built DelightChat to be self-serve. Our beta customers say that they could figure out the basic operations within a couple of minutes.

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Reason #9

Unparalleled support from a small & caring team

We noticed at our previous company SuperLemon that SMB ecommerce brands don’t get the customer service they deserve. They either have to wait 24 hours for someone to answer their query, or they need to ‘figure’ it out themselves.

At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and although we’re a small team (<10 members), we always put our customers first.