Gorgias Alternative: Why choose DelightChat?

Get all the features you need and manage all the conversations you have for a fraction of the price!

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Great DTC brands trust us with their customer support

What’s the difference between Gorgias vs DelightChat?

The team at DelightChat initially built software for small ecommerce and DTC brands.

From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up. That’s why you’ll find DelightChat to be designed for ease-of-use with an affordable pricing model.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Same features. Radically affordable pricing.

DelightChat gives all its features to all users, across all plans. No restrictions, no breaking the bank.

How DTC brands can elevate customer service using DelightChat

Be present for your customers, wherever they are

Reply instantly on every channel your customers use, be it Email, Live Chat, Facebook, or Instagram. DelightChat makes support easier and more streamlined for your entire team.

Collaborate with your team from one single dashboard

Tag team members in private comments, assign tickets, share screenshots, and set reminders to follow-up with customers in a few clicks. Everything you need to collaborate with your team, without going anywhere else.

Easily view and edit customer data

Find up-to-date customer & order information synced with your Shopify store within the dashboard. Customer asking you for the tracking link? Share it in 5 seconds.

How DTC brands can elevate customer service using DelightChat

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All the features you need from an ecommerce helpdesk.

Tags tickets and keep track

Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".

Respond instantly to common queries

Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.

Assign tickets to team members

Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.

Set User Roles & Permissions

Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.

Manually create new tickets

Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.

Mobile app to go

Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes

We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.

Fast and dedicated support

You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.

14-day free trial, affordable pricing

We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery

With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.

Studio Y

The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.

Tilfi

Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.

Fabric Pandit

One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.

XYXX Apparels

You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.

Sleepy Owl Coffee

DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!

We hope these resolve the doubts you have while comparing Gorgias and DelightChat if you’re still on the fence.

What are the most important features of an ecommerce support tool?

The most important features for a DTC brand looking to streamline their support and provide their customers with the best possible experience are:

An omnichannel help desk to manage support across platforms.
Deep Shopify Integration to find all your customer information up-to-date and in one place where you can make changes from directly within the app.
A Shared inbox to easily collaborate using internal comments, assigning conversations, sharing screenshots, etc. with your team.
Fast replies to easily customize pre-made templates and improve first response times.
Collision detection to avoid multiple agents responding to the same customer.

Both Gorgias and DelightChat have all the above features.

Additionally, DelightChat also allows you to manage support on Whatsapp which isn’t an option on Gorgias.

Who is DelightChat for?

DelightChat is support software built for small and medium-sized ecommerce businesses.

It comes with all the features (like omnichannel helpdesk, team collaboration, deep integrations with Shopify, etc.) a small ecommerce brand needs to efficiently manage support.

Gorgias is a support tool tailored for enterprise DTC brands with very large support teams. Unlike DelightChat, it does come with a revenue statistics feature.

So if that’s very important to your brand and the price is no bar, you might find Gorgias to be the support solution for you.

However, it’s worth noting that while the features are near-identical, Gorgias is more expensive than DelightChat across plans.

Does DelightChat have free plans?

DelightChat does not have a free plan. But it does come with a free 14-day trial.

Does DelightChat cost less than Gorgias?

Yes, DelightChat is significantly cheaper than Gorgias with pricing plans made for small and medium DTC brands.

For example, for 6000 tickets/month, DelightChat costs $250/month wheras Gorgias costs $750/month.

What kind of support can I expect from DelightChat?

We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans.

We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.

Gorgias Alternative: Why choose DelightChat?

What’s the difference between Gorgias vs DelightChat?

Same features. Radically affordable pricing.

How DTC brands can elevate customer service using DelightChat

Be present for your customers, wherever they are

Collaborate with your team from one single dashboard

Easily view and edit customer data

How DTC brands can elevate customer service using DelightChat

All the features you need from an ecommerce helpdesk.

Tags tickets and keep track

Respond instantly to common queries

Assign tickets to team members

Set User Roles & Permissions

Manually create new tickets

Mobile app to go

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes

Fast and dedicated support

14-day free trial, affordable pricing

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!

What are the most important features of an ecommerce support tool?

Who is DelightChat for?

Does DelightChat have free plans?

Does DelightChat cost less than Gorgias?

What kind of support can I expect from DelightChat?

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