Freshdesk Alternative: Why go with DelightChat?

No more constantly making upgrades and purchasing add-ons. Get yourself software equipped with all the features for ecommerce.

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300+ great DTC brands trust us with their business

What’s the difference between Freshdesk vs DelightChat?

Freshdesk is a generic one size fits all support tool for any and every industry you can think of. It isn’t made for ecommerce. And this means it doesn’t take into account the unique problems and specific needs of your ecommerce business.

On the other hand, DelightChat was made to solve the customer support management issues an SME ecommerce business face. Our robust set of features like team collaboration, conversation-first approach, deep Shopify integration enable us to provide the best possible solution for budding DTC companies like yours.

Use an affordable support tool built specifically for ecommerce.

DelightChat gives all its features to all users, across all plans. No restrictions, no breaking the bank.

How DTC brands can elevate customer service using DelightChat

Be present for your customers, wherever they are

Reply instantly on every channel your customers use, be it Email, Live Chat, Facebook, and Instagram. And unlike on Freshdesk, you won’t have to pay for every single user which means your whole team can use DelightChat at a flat fee.

Collaborate with your team from one single dashboard

Tag team members in private comments, assign tickets, share screenshots, and set reminders to follow up with customers in a few clicks. Everything you need to collaborate with your team, without going anywhere else.

Easily view and edit customer data

Find up-to-date customer & order information synced with your Shopify store within the dashboard. Customer asking you for the tracking link? Share it in 5 seconds.

How DTC brands can elevate customer service using DelightChat

All the features you need from an ecommerce helpdesk.

Tags tickets and keep track

Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".

Respond instantly to common queries

Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.

Assign tickets to team members

Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.

Set User Roles & Permissions

Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.

Manually create new tickets

Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.

Mobile app to go

Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes

We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.

Fast and dedicated support

You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.

14-day free trial, affordable pricing

We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

300+ customers say DelightChat is powerful, easy-to-use, and provides fast support 😍

Pashtush

This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.

Studio Y

It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.

STAC Fine Jewellery

The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.

Tilfi

Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.

Fabric Pandit

Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.

Shop Curls

I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!

Ritualistic

Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.

Sleepy Owl Coffee

DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.

Theater

Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!

We hope these resolve the doubts you have while comparing Freshdesk and DelightChat if you’re still on the fence.

What are the most important features of an ecommerce support tool?

The most important features for a DTC brand looking to streamline their support and provide their customers with the best possible experience are:

An omnichannel help desk to manage support across platforms.
Deep Shopify Integration to find all your customer information up-to-date and in one place where you can make changes from directly within the app.
A Shared inbox to easily collaborate by tagging, assigning conversations, sharing screenshots, etc. with your team.
Fast replies to easily customize pre-made templates and improve first response times.
Collision detection to avoid multiple agents responding to the same customer.

Both Freshdesk and DelightChat have all the above features.
‍
But unlike on Freshdesk, you can add unlimited users and multiple stores across all DelightChat plans.

Who is DelightChat for?

DelightChat is support software built for small and medium-sized ecommerce businesses.

It comes with all the features (like omnichannel helpdesk, team collaboration, deep integrations with Shopify, etc.) a small ecommerce brand needs to efficiently manage support.

Freshdesk is a generic support tool tailored for enterprises with large support teams. However, it does come with most features you’ll need to manage your ecommerce support. But even though the features are near-identical, Freshdesk is significantly more expensive than DelightChat across plans.

Does DelightChat have a free plan?

DelightChat does not have a free plan. But it does come with a free 14-day trial.

Is DelightChat cheaper than Freshdesk?

Yes, DelightChat is significantly cheaper than Freshdesk with pricing plans made for small and medium DTC brands.

Freshdesk’s cheapest plan starts at $15/user/month while their most advanced plan starts at $120/agent/month.

This means that even with just a handful of agents, you’re looking at paying an exorbitant amount on Freshdesk. Moreover, their pricing plans are extremely confusing and reviews suggest a lack of support for billing issues.

What kind of support can I expect from DelightChat?

We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.

A look at Freshdesk’s reviews will tell you that their support is extremely difficult to reach and quite unresponsive. This means if you’re facing any issues with the product, you’ll need to figure things out completely on your own.

Freshdesk Alternative: Why go with DelightChat?

What’s the difference between Freshdesk vs DelightChat?

Use an affordable support tool built specifically for ecommerce.

How DTC brands can elevate customer service using DelightChat

Be present for your customers, wherever they are

Collaborate with your team from one single dashboard

Easily view and edit customer data

How DTC brands can elevate customer service using DelightChat

All the features you need from an ecommerce helpdesk.

Tags tickets and keep track

Respond instantly to common queries

Assign tickets to team members

Set User Roles & Permissions

Manually create new tickets

Mobile app to go

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes

Fast and dedicated support

14-day free trial, affordable pricing

300+ customers say DelightChat is powerful, easy-to-use, and provides fast support 😍

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!

What are the most important features of an ecommerce support tool?

Who is DelightChat for?

Does DelightChat have a free plan?

Is DelightChat cheaper than Freshdesk?

What kind of support can I expect from DelightChat?

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