Freshdesk Alternative: Why go with DelightChat?

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We’d like to tip our hats to the team at Freshdesk.

They have done a great job in building a product that empowers large ecommerce brands to manage customer support. And if you’re here evaluating Freshdesk alternatives like DelightChat, then you’re already on the right track for finding tools that empower your brand to deliver delightful customer service.

So what’s the difference between Freshdesk and DelightChat?

Sure, we’ll have differences in the way our product is implemented, its design, certain feature set, and more of which you can find out about in the post below.

But one reason stands out more than anything else. The one reason to rule them all.

It is our DNA.

The founding team at DelightChat initially built software for small ecommerce and DTC brands. From the roots, we are built for the small teams, the underdogs, the ones trying to change the world from the ground up.

That’s why you’ll find DelightChat to be designed for ease-of-use (small business owners have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

We created DelightChat to be the best customer support software for small ecommerce & DTC brands.

Top reasons why DTC brands choose DelightChat over Freshdesk.

Reason #1

Created for the ecommerce industry

Freshdesk is a great customer support platform but it’s built for everyone. It takes into account the general problem and not the ones that are unique to an ecommerce store.

That’s not the case with DelightChat. We were born to solve the customer support management issues an SME ecommerce business face every day. Our robust set of features like team collaboration, conversation-first approach & deep Shopify integrations enable us to provide the best possible solution for small DTC & ecommerce companies.

Reason #2

Deliver the best possible customer support from a single screen

Do boring, clunky, and poorly designed tools bother you? Well, it does bother us. That’s why we created DelightChat, a customer service tool designed for ecommerce merchants that’s both aesthetically pleasing and extremely simple to use. 

With DelightChat you can respond to your customer queries, collaborate with your team & perform certain Shopify admin operations, all from a single screen. No need to wander away from your dashboard just to respond to a customer query

Reason #3

Packed with features at an affordable price

Your business is unique and the way you handle customer service might be different from your peers. With an exhaustive set of features, DelightChat caters to all kinds of SMB ecommerce & direct-to-consumer brands. Multi-channel helpdesk, team collaboration, deep integrations with Shopify & other apps - you name it, we got it.

But unlike Freshdesk, we don’t charge by the number of team members you onboard. Heck, go ahead and onboard your whole team. We simply charge by the number of conversations you have with your customers in a month. That helps you to onboard your entire team (if you want) on DelightChat where you can collaborate & solve customer queries together. 

Reason #4

Seamlessly collaborate with your team without any back & forth

To date, we assume that you used to collaborate with your team over WhatsApp or Slack by sharing customer query screenshots. Or, you’d be jumping between tickets within Freshdesk to resolve a simple customer query. 

With DelightChat, you can collaborate with your team and respond to customer queries from a single screen. No need to juggle between different tabs or lose your way within the tool itself. 

Reason #5

No extra charges even when you add more users

We would never hold you in contempt for adding extra users, encourage unsafe practices like seat sharing, or create an “extra-smart” pricing model that you will need 6 days and 7 nights to unravel. 

Unlike Freshdesk, our plans are based on the number of conversations you have with your customers in a month. Add all your teammates, manage a million orders (or more), and integrate all your favorite apps into the account. All this and more for a simple monthly subscription fee.

Reason #6

Effortlessly integrates with Shopify and other important apps

With Freshdesk, you have to switch between tools to fetch the necessary information to solve a ticket. That’s not the case with us. DelightChat solves that problem by deeply integrating with Shopify and other important ecommerce applications.

For example, before DelightChat, our customers would modify the wrong order because they searched with the wrong ID on the Shopify admin. With deep Shopify integrations, we guarantee the peace of mind that you will always modify the correct order.

Reason #7

Designed for conversations (not tickets)

Most ecommerce tools are designed to function as a ticketing system. If someone reports an issue, a ticket gets generated and you solve it. But your customers are humans and not just a ticket in your support tool. 

That’s why we have built DelightChat as a conversation-first tool. The app interface propels you to have a conversation with your customer like a human, as opposed to just treating them like a lifeless ticket. Even when you’re replying to an email, it feels like you’re right there having a real conversation with your customer. 

Reason #8

More than one Shopify store? No problem

We know the pain of managing multiple customer support tools if you run more than one ecommerce store. If you’re running more than one Shopify store, connect them all. That way you can enhance your productivity and save countless hours by managing customer support for all your stores from a single screen. 

Reason #9

Bare minimum setup time

Unlike Freshdesk where you jump through hoops to even start using the tool, you can start using DelightChat in no time. Our tool is so simple that you don’t need to talk to a sales rep, watch a 20-min explainer video, or sit through an hour-long demo.

We built DelightChat to be self-serve. That means you sign-up and start using it without anyone’s help. Our beta customers say that they could figure out the basic operations within a couple of minutes.

Reason #10

Best-in-class support from a small & caring team

We noticed this at our previous company SuperLemon that bigger companies like Freshdesk don’t care much for SME ecommerce brands. They either have to wait a minimum of 24 hours for someone to answer their query, or they’re left to fend for themselves.

At DelightChat, we take great pride in providing delightful service to all our customers, whether they’re on the free plan or the paid ones. We love our customers and since we’re a small team (<10 members), we always put you first.

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