Great DTC brands trust us with their customer support

What’s the difference between Freshdesk vs DelightChat?

Freshdesk is a generic one size fits all support tool for any and every industry you can think of. It isn’t made for ecommerce. And this means it doesn’t take into account the unique problems and specific needs of your ecommerce business.

On the other hand, DelightChat was made to solve the customer support management issues an SME ecommerce business face. Our robust set of features like team collaboration, conversation-first approach, deep Shopify integration enable us to provide the best possible solution for budding DTC companies like yours.

Use an affordable support tool built specifically for ecommerce.

DelightChat gives all its features to all users, across all plans. No restrictions, no breaking the bank.

How DTC brands can elevate customer service using DelightChat

Be present for your customers, wherever they are

Reply instantly on every channel your customers use, be it Email, Live Chat, Facebook, and Instagram. And unlike on Freshdesk, you won’t have to pay for every single user which means your whole team can use DelightChat at a flat fee.

Collaborate with your team from one single dashboard

Tag team members in private comments, assign tickets, share screenshots, and set reminders to follow up with customers in a few clicks. Everything you need to collaborate with your team, without going anywhere else.

Easily view and edit customer data

Find up-to-date customer & order information synced with your Shopify store within the dashboard. Customer asking you for the tracking link? Share it in 5 seconds.

How DTC brands can elevate customer service using DelightChat


All the features you need from an ecommerce helpdesk.

Tags tickets and keep track
Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".
Respond instantly to common queries
Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Set User Roles & Permissions
Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.
Manually create new tickets
Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.
Mobile app to go
Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes
We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.
Fast and dedicated support
You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.
14-day free trial, affordable pricing
We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍

The Nestery
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
Studio Y
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
Fabric Pandit
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!

We hope these resolve the doubts you have while comparing Freshdesk and DelightChat if you’re still on the fence.