Help Scout Alternative: Why go with DelightChat?

Lack of deep Shopify integration forcing you to juggle multiple screens? Try our omnichannel helpdesk.

Great DTC brands trust us with their customer support

What's the difference between Help Scout and DelightChat?

Help Scout is a great tool. But it is built for any and every industry you can think of. It isn’t made for ecommerce. And this means it doesn’t take into account the unique problems and specific needs of your ecommerce business.

On the other hand, DelightChat was made to solve the customer support management issues an SME ecommerce business face. Our robust set of features like team collaboration, conversation-first approach, deep Shopify integration enable us to provide the best possible solution for budding DTC companies. 

Use an affordable support tool built specifically for ecommerce.

DelightChat gives all its features to all users, across all plans. No restrictions, no breaking the bank.

How DTC brands can elevate customer service using DelightChat.

Be present for your customers, wherever they are

Reply instantly on every channel your customers use, be it Email, Live Chat, Facebook, and Instagram unlike on Help Scout. Moreover, you can add unlimited users and manage all your orders from multiple brands across plans at a flat fee on DelightChat.

Collaborate with your team from one single dashboard

Tag team members in private comments, assign tickets, share screenshots, and set reminders to follow-up with customers in a few clicks. Everything you need to collaborate with your team, without going anywhere else.

Easily view and edit customer data

Find up-to-date customer & order information synced with your Shopify store within the dashboard. Customer asking you for the tracking link? Share it in 5 seconds.

How DTC brands can elevate customer service using DelightChat.

All the features you need from an ecommerce helpdesk.

Tags tickets and keep track
Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".
Respond instantly to common queries
Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Set User Roles & Permissions
Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.
Manually create new tickets
Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.
Mobile app to go
Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Tilfi loves DelightChat!

“Now we can actually get to inbox zero and be rest assured that all customer queries that needed attending to has been attended.”
Sudarshana & Parina

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes
We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.
Fast and dedicated support
You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.
14-day free trial, affordable pricing
We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Ready to simplify your customer support operations?

Still deciding? Perhaps these FAQs can help!

We hope these resolve the doubts you have while comparing Help Scout and DelightChat if you’re still on the fence.