What is a group email?
A group email is a shared email address that sends incoming emails to multiple people.
For example:
support@brand.com This email can be connected to multiple team members, such as:
When a customer sends an email to support@brand.com, all members in the group can receive that email.
Example
Customer sends an email to: support@brand.com
The email is delivered to:
So, one email address can distribute emails to multiple people.
How does it work with DelightChat?
To connect a group email with DelightChat, the merchant should forward emails from the group email to the DelightChat forwarding address.
Example:
support@brand.com → DelightChat forwarding email
Once forwarding is set up, emails sent to the group email can appear in DelightChat. In DelightChat, go to Settings > Support Channels and add a new email channel. Enter the group address as the Email Address. DelightChat then shows a unique forwarding address. Copy it, set up forwarding from the group to that address, and click “Verify Email Forwarding”. Some providers send a confirmation code to that address. It shows up in your DelightChat inbox. If the group address uses your own domain, finish with “Configure DNS Records” so replies can go out from that address.
Important Note
A group email may have different forwarding rules depending on the email provider, such as Google Workspace or Outlook.
If emails are not appearing in DelightChat, please check:
