Customers on Instagram and Facebook use the terms “Price please” or “pp” in comments to get information about the price of the product. It can be difficult to handle the requests when there are way too many of them.
Here’s an easy way to handle price please comments on Facebook and Instagram:
- Go to [Inbox Workflows] from the Settings menu and click [+New Rule].
- Next, enter the name of the rule and switch the rule on.
- Under “When”, select the channels that you want the rule to be active on.
- And now choose if you want the rule to be activated on creation of a new ticket, on receiving a new message in an existing ticket, or both.
- Select the conditions when the automation should run. In our case, we’ll use the “Message Body” > “Contains any of” > Enter price please,pp,price (separate the keywords with commas)
- Next, scroll further and select “Auto Reply” from the dropdown under THEN.
- Here you can create a response for the customer to reach out to you via DMs or check the price on a specific page on your website. [Auto Reply] posts a public reply under the comment. To send the customer a private DM instead, choose “Auto reply (IG/FB Comment to DM)”. This option shows only when you pick a Facebook or Instagram comments channel under “When”. See https://www.delightchat.io/help-center/instagram-facebook-price-please-pp-queries-automation
- To reply only once a day on each ticket, tick [Send auto-reply once per ticket per day] under Auto Reply. If you leave it unticked, the rule replies to every matching comment.
Users will appreciate your immediate attention to their comments and you get the opportunity to display even more products in front of them.
