You can send out a quick first response for any customers who send you a WhatsApp message.
Here are the steps to do so:
- Go to [Automation Rules] from the Settings menu and click [+New Rule].
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60d1d78869f81a775ce86cd8_o8V6ihyWOfmvO8TI2H2FgRiS3gKsC9CyM8lPF3jYyriOGqaaaPedRjM7Tc_zpShjSDv5l-N98G_C3-qwfJ-p6q4wp0afItwhQ1_xkq6BfbHM2KwPfoPG5U5o7nNASx6x2KtTIenI.png)
- Next, enter the name of the rule and switch the rule on.
- Under “When”, select your Facebook Page from the support channels dropdown
- And now choose if you want the rule to be activated on creation of a new ticket, on receiving a new message in an existing ticket, or both.
- Select the conditions when the automation should run. You can choose to respond to these queries based on keywords using “Message body” -> “Contains any of” or simply respond to all queries within business hours.
- Under THEN, select “Auto Reply”.
- Now, create the response that you’d like to send to your customers to initiate the conversation.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60e74c426c002d0e78f57f39_YNpteC5R7pG3p54GALfYBdGPz_STBEDkpvEivoGefrV-IK7qD5YN19c79joHYz3q8Kg0bG_jvli5zEo5bULUm6hBTfAft0PCYgIQi1RJ8bnOEBLqCBRdQDMT2kRFRxrswnaj3oCb.png)
- Once done, click [Save Rule]