Occasionally, it may so happen that you need to delete a tag that you created. It can be because you have too many tags or you don't have any use for it. Here's how you can do it:
Frequently Asked Questions
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Tags help categorize, prioritize, or label conversations/tickets for better workflow management.
Go to Settings > Tags and click "+ Create Tag". Enter the name in the Tag Name field (use descriptive names). If you like, choose a Tag Color and a Tag Text Color (Light or Dark). Click Save.
Go to Settings > Tags and select the tag in the list on the left. Update the Tag Name, Tag Color or Tag Text Color, then click Save. The change shows on every ticket that uses the tag.
Go to Settings > Tags and select the tag in the list on the left. Click "Delete Tag", then click "Yes" to confirm. This cannot be undone. Tickets that already have the tag still show it as "(Deleted tag)". Click the x on it to remove it from a ticket. Inbox Workflows stop adding the deleted tag.
