How to add or remove a tag from a customer support ticket?
You might want to add tags to mark important conversations. For example, if a customer asked for a refund, you can tag that ticket as "refund" and use it for later reference.
Here's how (follow the quick video below):
Frequently Asked Questions
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Tags help categorize, prioritize, or label conversations/tickets for better workflow management.
Click the “+ Add Tag” button - Enter the desired tag name in the text field (Use descriptive names). - Click Save.
From the Tags panel, select the tag you want to edit, update the Tag Name, Color, or Text Color, click Save to apply changes.
Select the tag from the list on the left - Edit tag. Click the Delete Tag button. Confirm the deletion.
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