When you receive a message from an existing customer you can see their Shopify customer details and orders on the Orders tab of the panel found on the extreme right. This needs a connected Shopify store (Settings > Integrations). If no store is connected, the panel shows "Connect your Shopify Store". DelightChat finds the customer from their saved Shopify profile, their email or their WhatsApp number. The panel then shows the customer's name, email, phone, tags and notes, and each order with its items, payment and fulfilment status, shipping address and tracking. The links View, Edit, Refund, Duplicate and Cancel open the order in your Shopify admin. If no customer is found, type an order number, phone number, email or name in "Search in Shopify", pick the customer, then click "Set as customer".
