Approximately 95 percent of consumers say that customer service is vital for brand loyalty.
Closely tied to brand loyalty is customer service, which can help you increase your revenue and build a successful business in the long run. And hence, it becomes imperative that you choose the right tools to help your brand deliver delightful service to your customers.
To help you pick the right tool, we decided to compare the two leading ecommerce customer service tools in the market, i.e., Gorgias & Zendesk. Read through the article to understand their strengths and shortcomings and find the one best suited to your requirements.
While Gorgias is explicitly built for ecommerce merchants, Zendesk serves a wide array of industries and is currently the market leader in the customer service software. They rival in features, and both have thousands of customers worldwide using the tool to manage their customer service.
We also understand that they are our competitors, and so we have taken the utmost care to provide our readers with an objective analysis while comparing the two tools.