Great DTC brands trust us with their customer support
The wrong help desk solution does more harm than good.
Your life is busy while running an online store. You’re trying to provide your customers with the best experience possible. This means solving their queries related to your products, return policy, refunds, or shipping information quickly and efficiently.
You don't want to be
...trying to manage customer support manually.
Jumping back & forth between multiple browser tabs to check emails, WhatsApp, and social media messages.
Having multiple members of your team (mistakenly) handle the same query. Oops!
Losing customers because you aren’t able to track 100s of conversations and respond to them in time.
...choosing the wrong help desk software.
Communicating without context and personalization due to the lack of deep Shopify integration.
Navigating through UX so complex, you’ll need someone to train you to use it.
Deciding between pricing that will empty your bank balance or make your whole team share a seat.
It’s like you’re stuck between a rock and a hard place.
You can either pay a fortune for a half-decent support tool that gets the job done. Kind of. Or you try to manage without any dedicated help desk software and end up with customer support consuming your day.
But that's about to change!
Enter DelightChat, the help desk tool built for SME ecommerce brands.
A simple interface which you can set up in minutes.
Have you used software where even the most basic functions seem ridiculously difficult to execute? The ones with complicated UI that are just impossible to figure out? We feel your pain.
Precisely why we’ve designed a self-serve helpdesk tool that you can set up and figure out in a matter of minutes. You and your team won’t need to go through extensive training. Our clean and intuitive experience will make you feel at home right from the get-go.
Seamless integration with Shopify and all your necessary apps.
There’s nothing fun about repeatedly switching back and forth between the Shopify dashboard and your other applications. Especially when you’re looking for a piece of information to quickly resolve a ticket.
You won’t have to worry about that with us. DelightChat solves that problem by deeply integrating with Shopify and all your other ecommerce applications. We’ve taken the guesswork out of support so that you can handle your customers and make modifications to orders on Shopify with just one click.
All the features you need, at an affordable price.
You start using an ecommerce help desk solution that isn’t half bad. But you quickly discover that in order to make your workflow seamless, you need to make an (expensive) upgrade.
Enter: DelightChat. A help desk made (and priced) for SME ecommerce brands. You’ll be armed with all the features you need like omnichannel helpdesk, team collaboration, and deep integrations with Shopify across all our plans.
And you don’t need to worry about the number of reps you onboard or unique visitors per month. You only pay a simple subscription fee based on the number of conversations you have.
Loaded with all the features an online store needs in a help desk software.
Manage all your support channels from one screen
Respond to all your customer queries on Live Chat, Email, Instagram, and Facebook using DelightChat.
Collaborate with your team in real-time
Avoid duplicate replies, assign tickets, create custom tags, and easily filter conversations to delight your customers with unparalleled customer service, all from one screen.
Get access for your whole team
Add all your team members, manage all your orders, and add all your apps into one single account without having to worry about seat-sharing and the likes. All DelightChat plans support unlimited agents.
Connect all your Shopify stores
Have multiple stores? No worries! Connect all your Shopify stores to one single account, at no additional cost.
Gain insights on your agents’ performances
Get insightful metrics on who’s handling your tickets, how long they’re taking, and how effectively they’re dealing with them to help your agents perform better.
Enjoy delightful service from a caring team
We take customer support seriously. That shouldn’t come as a surprise, right? Whether you’re on a free or paid plan, our team will make sure all your queries are handled quickly and efficiently.
Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍
The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Literally the most seamless & user friendly UIwe have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Ready to simplify your customer support operations?