Fast replies will allow you to respond to your customers instantly with pre-saved responses to the most common customer queries. It's a great way to reduce response times and boost agent productivity. Here's how you can create your own:
1) Click on the [Settings] button found in the panel on the extreme left.
2) Click on the [Fast Replies] button.
3) Click on the [+ Create Template] button.
4) Type the template name and body of the message as per your desire. Choose a [Brand] for the reply, or keep [All brands]. A reply set to one brand is shown only to agents who have channel access to that brand. To personalise the message, use the [Ticket Customer Info], [Current Agent Info] and [Shopify Info] menus above the message box to add variables, such as the customer's first name or the last order number. DelightChat fills them in when an agent uses the template. A variable with no data is left blank. You can also attach one image (PNG, GIF or JPG). The image is added only on WhatsApp and Instagram DM. And then click on the [Save Template] button.
5) Your new fast reply template has been created. Agents who can see its brand can use it. A reply set to [All brands] is available to all agents. A reply for one brand shows a brand badge in the list. To change the order of your fast replies, drag them up or down in the list. You cannot drag while a search is active.
Frequently Asked Questions
▼Go to Settings > Inbox Setup > Fast Replies, then click [+ Create Template].
