Fast replies will allow you to respond to your customers instantly with pre-saved responses to the most common customer queries. It's a great way to reduce response times and boost agent productivity. Here's how you can create your own:
1) Click on the [Settings] button found in the panel on the extreme left.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60abbcaaa09b8f2a1e707e60_Screenshot%202021-05-24%20at%208.15.12%20PM.png)
2) Click on the [Fast Replies] button.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60abbcc1c7747c6e325502eb_Screenshot%202021-05-24%20at%208.16.59%20PM.png)
3) Click on the [+ Create Template] button.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60abbb29f5625e212dcf6769_cY5W3hzeoDQZOkA8BjF1DL6mW2H9LP4RaXPQWEnoDZ08eVrt3GpgUb24AOYdY6F2GirKPkq4xk9Cg17GY1Tr8v0kgeVav8OTP95tjPeowiCYSe_Red7xPntl6WnNj7-B5ZrtEKiE.png)
4) Type the template name and body of the message as per your desire. And then click on the [Save Template] button.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60abbb2aefe67f15ce516e0b_Wnl7-xuXUNfRTPUmn3-g8CvxbsqmXd9Vg6DfmI4fuA6vAw8qEWc-JHnDQ6kBQqEYoEmHgh--Rd2CRZ1egK72iOQyYtsLi16JrZJBVb4DgHiigRCBTGC3RzTA_7tQeZR3JLyFte5W.png)
5) Your new fast reply template has been created.