Fast replies will allow you to respond to your customers instantly with pre-saved responses to the most common customer queries. It's a great way to reduce response times and boost agent productivity. Here's how to use Fast replies to respond to a conversation:
1) Click on the [Reply] or [Reply All] button depending on the action you’d like to take.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60ac9525359144e69a7c2621_3MZZP_bS5Gv7T82hcHGXTsR--X8UUU9VfWmPe7hKHAWiU8y4t90CQJKfsp2DzVOZZRYCs_bGRjnYjQag-4Ql7mTDhdxhbb9q0QV-a7AgTGWwRicYuNyc5f3xF7epgg_2yNQ3rMRq.png)
2) Click on the [Fast Reply] button found at the bottom. You can also use the Keyboard shortcut [Ctrl + /].
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60ac95267558142de67692fc_0lomZpdQCGikwhGJhnUqdgv4__mBe1HC8cfTecTax0W0c9hwmX_pogxjy55ZlFFS6ehPpBGxuoXlEHLP2c0hzS36fYm4_LvhbMawmWY81CHPm2dlEa8Jqmi4h_C5Gx7gBUGnFc1a.png)
3) Click on the fast reply template of your choice. You can also search for a template by its name in the search bar.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60ac9525ea88e8ddb4a85d6a_eAZ5m6H2ahP3jHYts-lZI7To65IpH36eV8nBFamqJhLJ28Fhb9xd0_9fQxMDVIbcBj82fF579scb7VT3VdDukZIALFElHWS0go_VO-4ev24LnFDsqbQ57f69kBEaxeExkE6l3mwa.png)
4) Click on the [Send] button.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60ac95252779a3b46544a04b_CQblu2oz4uBDzgEqZd8w0Lsx8e-UOzx1LTyK6NbgiG3adnKmZI7b35NSPNOPHiBhZ4hFfhFzIek09ye3_rdYDLChfGpj1FYBJfCUpgl2uy3fRlf3x11cKKhLvr8TL-vBfIe8Iq-h.png)
5) You have successfully responded to a customer ticket using fast replies.