Fast replies will allow you to respond to your customers instantly with pre-saved responses to the most common customer queries. It's a great way to reduce response times and boost agent productivity. Here's how to use Fast replies to respond to a conversation:
1) Click on the [Reply] or [Reply All] button depending on the action you’d like to take.
2) Click on the [Fast Reply] button found at the bottom. You can also use the Keyboard shortcut [Ctrl + /].
3) Click on the fast reply template of your choice. You can also search for a template by its name in the search bar. The template text is added to your reply box. Variables, such as the customer's name and your name, are filled in for you. You can edit the text before you send it. If the template has an image, the image is added only on WhatsApp and Instagram DM.
4) Click on the [Send] button.
5) You have successfully responded to a customer ticket using fast replies.
