Chatbots are used across the world and in many industries. In customer support, chatbots can reduce the amount of manual effort and time spent by a support agent before talking to a customer.
DelightChat has built a functional and flexible Automation Engine where you can define WhatsApp Chatbot Flows for several use cases.
This is achieved by enabling you to set auto-replies that use WhatsApp interactive message formats.
Use cases for WhatsApp Chatbot:
- Welcome customers when they create a ticket, present them with options
- Automatically assign the ticket to a team member
- Auto-reply to queries such as refund or exchange requests
- Auto-reply to queries asking for order tracking information
- Share latest offers
..and more. Based on your imagination, you can create advanced flows that cater to your needs.
Learn how you can use DelightChat to create a WhatsApp chatbot by watching this 4-minute video:
Further, you can take advantage of DelightChat's integration with WhatsApp's rich interactive messages to create powerful chatbots that your customers would love interacting with.
An interactive message can be of 3 types:
- List message - Present a menu of upto 10 options
- Quick replies - Share 3 quick reply buttons
- Media file - Reply back with an image or media file
Here are a few examples:
1- List Message
List message presents your customers with a menu, which they have to tap to see the menu options. Upto 10 menu options can be configured.
You can configure a list message in DelightChat Automation Rules using this setting:
- Action: Auto reply (WhatsApp interactive message)
- Buttons: List Message
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f3fc05078cd13798d514e_list%20message%20automation%20rules.jpeg)
This is how a list message looks in WhatsApp's interface.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f401e07450733a672fcd2_Screen%20Shot%202022-06-07%20at%205.39.29%20PM.jpeg)
When you click the Menu button, a pop-up will present you with the options.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f403146bf58773be89dd9_Screen%20Shot%202022-06-07%20at%205.40.00%20PM.jpeg)
Whichever option you select gets sent as a reply in the WhatsApp chat.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f405084a3fe4136dd7ef0_Screen%20Shot%202022-06-07%20at%205.40.51%20PM.jpeg)
2- Quick Replies
Quick replies is a simpler version of List message. You can only configure max 3 options, and those options are shown in the WhatsApp interface without the user having to tap on a button first.
You can configure quick replies in DelightChat Automation Rules using this setting:
- Action: Auto reply (WhatsApp interactive message)
- Buttons: Quick Reply Buttons
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f40d8ea0bc7c9baa56dfc_Screen%20Shot%202022-06-07%20at%205.43.06%20PM.jpeg)
This is how quick reply buttons look in WhatsApp's interface.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f411feb60d7a00adaac35_Screen%20Shot%202022-06-07%20at%205.44.18%20PM.jpeg)
Whichever option you select gets sent as a reply in the WhatsApp chat.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f414c13d9f544029754eb_Screen%20Shot%202022-06-07%20at%205.45.03%20PM.jpeg)
3- Media File
When you select the Auto-reply (WhatsApp interactive message) option, you can also attach a media file such as an image in your auto response.
Media file is supported under 2 cases
- No buttons
- Quick reply buttons
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f41d463f3e2ce95170ba2_Screen%20Shot%202022-06-07%20at%205.47.18%20PM.jpeg)
Media file is not supported in the case of List Message.
To upload a media file in the auto-reply, click on the [Upload Media] button.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f41c2008b675bfd0b40d8_Screen%20Shot%202022-06-07%20at%205.46.44%20PM.jpeg)
This is how the reply looks in WhatsApp's interface.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/629f41fba27e1d40dcf305b1_Screen%20Shot%202022-06-07%20at%205.47.58%20PM.jpeg)
What next?
We can't wait to see what you would create using our software. Let our team know if you need any help!