Absolutely! You can convert your WhatsApp number to the Business API. But before you can do so, you need to delete your existing WhatsApp account from the app. Deleting the account permanently removes its chats, media and business profile. Chat history cannot be moved into DelightChat, so save what you need first. You can export your contacts and upload them in DelightChat under Customer Segments. After the number is on the API, the WhatsApp or WhatsApp Business app no longer works for that number.
Follow the steps below once you have created your Meta Business Manager account. It must be verified by Meta before you can go live:
- In DelightChat, go to Settings > Support Channels > Add New Channel and choose the WhatsApp API option. Enter your number. When DelightChat asks how the number is used today, choose WhatsApp (the personal app) or WhatsApp Business app. The guided setup then takes you through each step. There is no certificate to download.
- Open WhatsApp (or WhatsApp Business) app on your Android or iPhone.
- Navigate to the Settings page.
- Tap “Account” and then “Delete my account”
- Follow the on-screen instructions to complete the deletion of your account. Wait about 3 minutes for WhatsApp to finish the deletion. Then go back to DelightChat and click "I've deleted the account - continue".
Then follow the remaining steps in the DelightChat setup. Meta sends a one-time code by SMS or call to your number, and you use it to verify the number. When the setup shows "Your number is live on WhatsApp API", the conversion is done. For Meta's own reference, see this guide on registering a phone number.
