AI Knowledge Base stores all your approved FAQs that the AI uses to answer customer queries. You can add, review, edit, or bulk import FAQs to ensure accurate and consistent responses.
How to Add FAQs to the AI Knowledge Base
The AI Knowledge Base is where you can add FAQs that your AI chatbot will use to answer customer questions.
Steps to Add a New FAQ
Log in to your DelightChat Dashboard - AI - AI Knowledge Base - Add FAQ - Click SaveOnce saved, the FAQ will be available in the AI Knowledge Base, and the AI can use it while replying to customer queries.
.png)
Bulk Import FAQs
If you want to add multiple FAQs at once, click Bulk Import FAQs on the top-right side of the AI Knowledge Base page.This is useful when you already have your FAQs prepared in a file and want to upload them together instead of adding them one by one.
Option 1: Import from URLAI will scan the URL provided and fetch all relevant FAQs. You can review these FAQs in the Review page before adding it your AI Knowledge Base.
Option 2: Upload a CSVUpload a CSV file containing question - answer pairs. You can review these FAQs before adding them. The CSV must contain 2 columns - question, answer.
.png)
