AI Knowledge Base stores all your approved FAQs that the AI uses to answer customer queries. You can add, review, edit, or bulk import FAQs to ensure accurate and consistent responses.
How to Add FAQs to the AI Knowledge Base
The AI Knowledge Base is where you can add FAQs that your AI chatbot will use to answer customer questions.
Steps to Add a New FAQ
Log in to your DelightChat Dashboard . Go to Settings, then AI, then AI Knowledge Base. Click + Add FAQ, enter the question and answer, and click Save FAQ. Once saved, the FAQ is available in the AI Knowledge Base, and the AI can use it while replying to customer queries.
.png)
Bulk Import FAQs
If you want to add multiple FAQs at once, click Bulk Import FAQs on the top-right side of the AI Knowledge Base page. This is useful when you already have your FAQs prepared in a file and want to upload them together instead of adding them one by one. A CSV file can be up to 5 MB or 1,000 entries. Imported FAQs are not live straight away. They wait on the Review & Approve tab: click + Add to AI KB (or + Add all to AI KB) to approve them, or Discard to remove them. The AI only uses approved FAQs. An FAQ you add yourself with + Add FAQ goes live without review.
Option 1: Import from URL. AI reads the single page at the URL you provide and pulls out the FAQs on that page. It does not crawl the rest of your website, so enter the exact page that holds your FAQs (for example yourwebsite.com/faqs). You can review these FAQs on the Review & Approve tab before adding them to your AI Knowledge Base.
Option 2: Upload a CSV. Upload a CSV file containing question and answer pairs. The first row must be a header row with columns named Question and Answer (upper or lower case both work). Other columns are ignored, and rows with an empty question or answer are skipped. You can review these FAQs on the Review & Approve tab before adding them.
.png)
