Teams - How to Create a New Team in DelightChat

This guide explains how to create a new team in DelightChat.

Teams help you organize your support agents into groups so tickets can be assigned and managed more efficiently across your team.

How to Create a Team in DelightChat

1. Go to Settings
2. Select Teams
3. Click Create New Team.
4. Enter a Team Name.
5. Add Description
6. Select the team members you want to add to the team.
7. Click Save to create the team.

Once created, the team can be used to assign tickets, manage conversations, and organize your support workflow more efficiently. For example, you can pick a team as the assignee in an Inbox Workflows rule (Settings > Inbox Workflows), or when you assign tickets in bulk from the inbox.