Enable notifications to stay informed about new tickets and updates from your selected support channels.
Get notified instantly when new support tickets are generated in your selected channels. You are also notified, with no setting needed, when a ticket is assigned to you, when a customer replies in a ticket assigned to you, when a team member tags you in an internal comment, and for a follow-up reminder you set on a ticket. This ensures quicker responses, better team coordination, and improved customer support efficiency. To choose the channels, go to Settings > Notifications, tick the support channels under New Tickets, and click Save.
