Use Bulk Actions to quickly update multiple tickets
Bulk Actions Means performing the same action on multiple tickets at once, instead of doing it one by one. For example, closing, assigning, or updating many tickets together in a single step.
Learn
https://app.delightchat.io/settings/bulk-actions
Frequently Asked Questions
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Bulk Actions allow users to perform mass updates to support tickets in a selected support channel. This includes changing ticket statuses or reassigning tickets to different agents.
Close Open Tickets
Archive Open Tickets
Change Ticket Assignment of Open Tickets Change Ticket Assignment of Closed Tickets (the tickets stay closed)
Archive Open Tickets
Change Ticket Assignment of Open Tickets Change Ticket Assignment of Closed Tickets (the tickets stay closed)
No, bulk actions are not reversible, so proceed with caution before confirming the action.
Double-check the support channel and filters.
If changing assignment, ensure the selected user is active and appropriate. While a bulk action runs, do not close, assign or change tickets in that support channel in the Support Inbox. It can take a while to finish.
Use "Tickets created in specific dates" to limit scope if unsure. Start Date and End Date use UTC (UTC +0), not your local time.
If changing assignment, ensure the selected user is active and appropriate. While a bulk action runs, do not close, assign or change tickets in that support channel in the Support Inbox. It can take a while to finish.
Use "Tickets created in specific dates" to limit scope if unsure. Start Date and End Date use UTC (UTC +0), not your local time.
