Fast replies can belong to one brand

Fast replies can now be set to a single brand or to All brands, so agents see the replies for the brands they work on. You can also drag fast replies into a new order in Settings.

If your account has more than one brand, every agent used to see every fast reply. Now you choose where each reply applies. An agent sees a reply when it is set to All brands, or when it belongs to a brand whose channels that agent has access to. Admins see all fast replies.

Your existing fast replies are set to All brands, so nothing changes for anyone until you give a reply a specific brand.

How to use it

1. Open Fast Replies in Settings and click + Create Template, or open an existing reply.
2. In the Brand field, choose All brands or a single brand, then click Save Template.
3. Brand-only replies show a brand badge in the list.
4. Drag a row in the list to change the order. The order is shared by the whole account. Dragging is switched off while you search the list.

Duplicating a reply keeps its brand, and the copy is added at the end of the list. New replies are also added at the end of the list. For the basics of writing a fast reply, see the related guide How to create fast replies (aka canned responses) in DelightChat?