Agents could type comment replies longer than Instagram, Facebook or Messenger accept. A live counter now prevents sending a reply over each platform's limit (Messenger 1000, Instagram 2000, Facebook 5000).
The reply editor shows how much room remains for a response on the channel you are using. If a reply goes over that channel's limit, you can shorten it before sending rather than discovering the limit after the send attempt.
Open the customer's conversation, write your reply, and check the counter beside the editor. Keep the reply within the displayed limit. This works in the reply flow; your team does not need to enable a separate setting.
Related guide: Facebook & Instagram Comment Support in DelightChat.
