Editing an FAQ in the AI knowledge base didn't refresh what the chatbot searches, so it kept using the old answer. Edits now update the search index immediately.
Changing a policy or answer in the AI Knowledge Base should also change the information the chatbot can retrieve. Saving an existing FAQ now refreshes its question and answer in the search data used for AI replies.
Your team can maintain one approved FAQ instead of adding duplicate answers to make an edit take effect. This matters when the content changes, such as a revised policy or business process. The chatbot still needs a relevant approved answer to ground its response.
Open the AI Knowledge Base, choose the brand if needed, edit the FAQ, and save it. Keep the final text factual and check a related customer question after the update.
Related guide: AI Knowledge Base - Create, manage, and organize helpful articles to provide quick answers to common queries..
