The chatbot previously assumed every merchant had a connected Shopify store, so non-ecommerce channels couldn't fully use it. Merchants without an online store can now use it, with prompts suited to non-ecommerce conversations.
Businesses without an active Shopify store can use AI Agent to answer questions from their FAQs and business details. The chatbot uses a non-store conversation path instead of assuming it can look up products and orders in Shopify.
This is useful for questions about your services, business hours, or policies that you have supplied. Requests that need store data or a transaction still need a human when the chatbot cannot answer from that information; connecting no store does not create an order-tracking or inventory source.
Add approved answers in the AI Knowledge Base, then configure the channel in AI Agent settings. Add accurate business details, choose the available capabilities and handoff settings, and save.
Related guide: AI Knowledge Base - Create, manage, and organize helpful articles to provide quick answers to common queries..
