WhatsApp Business app allows two active sessions at a time - one on the phone and the second on your browser or desktop app. This works great when you’re the only one handling support (or have just one more person to help)
But as your business grows and the number of customer queries increase, you may need to hire dedicated support staff and suddenly, the app is no longer sufficient due to its 2 sessions limitation.
Your entire support team needs access to your WhatsApp Business account to respond to the large number of customer queries coming in daily.
How do we make that happen?
There are two definitive ways to allow multiple users to access your WhatsApp Business account:
- WhatsApp Business app and Web/Desktop app sharing
- Using a shared WhatsApp Business Inbox
Both methods have their pros and cons. Let’s discuss them and help you make an informed decision.